Help Desk Coordinator

2 weeks ago


Frederick, United States Link Solutions, Inc. Full time

**Company Description**
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a **Help Desk Coordinator **to join our team in Frederick, MD.
- Must be a US Citizen
- Public Trust

The Help Desk Coordinator will support the US Army's Medical Material Development Activity (USAMMDA) operations at Ft. Detrick, MD. The Coordinator will provide a variety of front desk and administrative duties to ensure mission operations.

Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

**Responsibilities**:

- Perform support services such as visitor access control, answering telephones, filing, faxing and copying documents, and ordering/receiving office supplies and equipment.
- Schedule IM/IT appointments for all in-processing and out-processing personnel.
- Communicate with personnel regarding appointment scheduling. Updating USAMMDA systems as employees progress through the process.
- Ensure new personnel complete the required training required to complete form DD 2875 and to ensure they can obtain their computer/laptop.
- Responsible for generating purchase requests (PRs) for supplies and services related to information technology support needs (software, hardware, ancillary components, or devices).
- Responsible for being the account liaison for the current USAMMDA cell phone contract. Assist with cell phone management and updating assets as required within the vendor’s web portal.
- Maintain and update equipment assignments within IM/IT database.
- Coordinate all meeting spaces, make conference room reservations, or send TEAMS meeting invites for IM/IT staff meetings.
- Answer telephones and take messages in the office. Turn help desk voice messages into help tickets in the help desk ticketing system.
- Complete the filing of property book forms and the in-processing checklists.
- Responsible for being the Telephone Control Officer (TCO) who manages desk phone extensions throughout USAMMDA and communicates changes with the local NEC to ensure information is kept accurate.
- Ensure proper electronic filing of documents and make any required updates to SOPs and IT guides based on requirements.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job._
**Qualifications**
- US Citizen
- Must possess active Public Trust background security clearance.
- BA/BS Degree with (one) 1+ year experience or two (2+) years of relevant experience.
- Knowledge in the support of various peripheral devices.

**Preferred**:

- Sharepoint experience related to site administration, optimization, and development.
- Experience working in a Department of Defense (DoD) environment.
- Knowledgeable in Army Network Enterprise Center operations.
- Ability to demonstrate strong attention to detail.
- Able to multitask, prioritize, and manage time efficiently.
- Strong interpersonal, written, and verbal communication skills.
- Excellent analytical, quantitative, and organizational skills.

**Additional Information**
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.


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