Hospital Call Center Supervisor
3 weeks ago
Contract to Hire
Hours: SATURDAY< SUNDAY and HOLIDAYS 9am -5:30 - Hours may vary
Job Summary:
**Responsibilities**:
- Supervise a team of hospital telephone operators, providing guidance, support, and coaching to ensure high-quality customer service
- Monitor call center performance metrics and analyze data to identify areas for improvement
- Develop and implement strategies to increase productivity and efficiency
- Conduct regular meetings and provide feedback to team members
- Handle escalated customer calls or issues in a professional and timely manner
- Create and maintain call center policies and procedures
- Train new employees on call center processes, systems, and customer service techniques
**Requirements**:
- Minimum of 2 years of experience in a call center supervisory role
- Proven track record in supervising a high-volume health care call center environment
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written
- Ability to communicate and manage relationships with customers
**Job Types**: Part-time, Contract
Pay: $26.00 - $30.00 per hour
Expected hours: 18 per week
**Benefits**:
- Paid time off
Schedule:
- Day shift
- Weekends only
**Experience**:
- Microsoft Office: 1 year (preferred)
- call center: 1 year (required)
- Supervising: 2 years (required)
Ability to Commute:
- Boston, MA (preferred)
Work Location: In person
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