Call Center Clinical Supervisor

3 weeks ago


Boston, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

North Suffolk's Community Behavioral Health Center (CBHC) - Emergency Services Program is looking for a Call Center Clinical Supervisor to join our team The Call Center Clinical Supervisor is responsible for coordinating the clinical and administrative aspects for the Mobile Crisis Intervention Call Center.**What you'll do**:

- Hire, direct, schedule, train, discipline and discharge employees.
- Adjust employee grievances and evaluate/appraise employee performance.
- Make recommendation on the retention of employees.
- Provide team leadership while supervising clinical and administrative call center staff.
- Provide input in development and allocation of program resources as well as in the planning, redesign and development of a program in collaboration with appropriate clinical and administrative personnel.
- Provide on-call coverage as needed (Admin on Call).
- Assist in monitoring productivity, caseloads and billable hour level of clinicians and other staff.
- Aid in creating and implementing workflows, policies, and procedures for the call center.
- Participate in internal and external meetings as needed.

**What you’ll need**:

- ** Education/Skills**:

- Master’s degree in Social Work, Mental Health Counseling, Psychology or Nursing.
- LICSW/LMHC required.
- ** Experience**:

- Supervisory/Administrative experience preferred.
- 3-5 years experience in Emergency services required.
- Must have access to a car and possess a valid driver's license.

**Competitive & Comprehensive Benefits**:

- Paid Time Off - Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
- Eligible employer for the PSLF program
- North Suffolk qualifies as an H-1B Cap-Exempt employer (for eligible positions)
- North Suffolk offers visa and permanent resident card support to active employees
- Health & Dental Insurance, with generous employer contribution
- Employer Paid Life Insurance
- 403 (b) Retirement Plan with employer matching
- Voluntary Short and Long Term Disability Insurance
- Medical & Dependent Care Flexible Spending Accounts
- Access to Credit Union Banking
- Access to State Tuition Remission Program (Worksite Specific)
- Employee Referral Bonus Program
- Discounted Movie Tickets
- Comprehensive Training Program
- Internal Advancement Opportunities



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