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Administrative Team Specialist

3 months ago

Normal, United States The Music Shoppe Inc. Full time

**Position Title: Administrative Team Specialist**

**Location: Normal**

**Essential Duties and Responsibilities**:
Customer service phone representative
- Communicate with customers during rental process
- Help customers get to the correct person or department

Process rental returns
- Make sure items are returned in AIM
- Verify serial numbers, label, and move instruments into areas for repair
- Refund any payments to customers as necessary
- Follow up on any outstanding debt for the customers' contracts

Backup for Contract Data Entry

Payment Streams - Prepare quotes for student and Bravo Rentals

Run Credit Cards in AIM when applicable

Prepare payments for ACH

General office duties and clerical work

Special Projects as assignment by Operations Manager or members of the management team

Maintain compliance with all company policies and procedures

**Education and/or Work Experience Requirements**:

- H.S. Diploma w/ Some College Credit
- Valid U.S. Driver’s License (DMV Check Required)
- Proficiency in Microsoft Excel and Word
- Knowledge of Google Workspace and Gmail
- Demonstrated work experience in a fast-paced environment
- Great attention to detail
- Strong work ethic and sense of responsibility
- Excellent organizational and problem solving skills
- Ability to multitask and prioritize daily workload

**Physical Requirements**:

- Must be able to lift 25 lbs. on a regular basis
- Must be able to talk, listen and speak clearly on telephone

**Hours**:

- Saturday - 10:00 am - 5:00pm
- (4) Days during the week - 10:00 am - 7:00 pm
- One Weekday off - TBD

**Benefits**:

- Full-Time (40 hours/week) w/ opportunity for overtime
- Six paid holidays off, including Thanksgiving, Christmas, and others.
- Health Insurance - (Premium cost shared by employer)
- Optional vision, dental, and life insurance
- $25,000 of life insurance provided by the Music Shoppe
- Earn up to 2 personal days per calendar year
- Paid vacation and sick time accrual
- SIMPLE IRA with employer matching
- Medical reimbursement
- Employee discount on gear

**Benefits**:

- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Ability to Relocate:

- Normal, IL 61761: Relocate before starting work (required)

Work Location: In person