Current jobs related to IT Help Desk - Clearwater - Source 1 Solutions

  • Help Desk Technician

    2 days ago

    Clearwater, United States Enhance Health PLLC Full time

    Help Desk Technician - Level1(Contract-To-Perm) Enhance Health is a rapidly growing Health Insurance Agency poised for explosive growth through the creation of meaningful insurance conversations. As a startup- your talents and vision can make a real impact on the company's future. You'll make tangible contributions to the success of our organization, which...

  • Help Desk Specialist

    1 day ago

    Clearwater, United States Enhance Health PLLC Full time

    Help Desk TechnicianEnhance Health PLLC is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to end-users, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide first-level support for hardware, software, and...

  • Help Desk Analyst

    2 days ago

    Clearwater, United States Enhance Health PLLC Full time

    Help Desk Analyst - Level1 Enhance Health is a rapidly growing Health Insurance Agency poised for explosive growth through the creation of meaningful insurance conversations. As a startup- your talents and vision can make a real impact on the company's future. You'll make tangible contributions to the success of our organization, which is already backed by...

  • IT Support Specialist

    4 months ago

    Clearwater, United States ProTek IT Solutions Full time

    Job DescriptionJob DescriptionWe are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some onsite client visits are occasionally required.We service hundreds of businesses, all with varying needs. From help...

  • Front Desk Agent

    4 months ago

    Clearwater Beach, United States Opal Sands Resort Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is...

  • Technical Support Engineer

    4 weeks ago

    Clearwater, United States ProTek IT Solutions Full time

    Job OverviewProTek IT Solutions is seeking a talented Technical Support Engineer to join our dynamic team. As a leading IT Managed Service Provider, we cater to small and medium-sized enterprises across the United States. This role primarily involves remote work, with occasional onsite client engagements.Key ResponsibilitiesThe successful candidate will be...

  • Front Desk Agent

    2 weeks ago

    Clearwater Beach, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Representative

    3 weeks ago

    Clearwater Beach, Florida, United States Wyndham Grand Clearwater Beach Full time

    Job Summary:We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Wyndham Grand Clearwater Beach. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless guest experience.Key Responsibilities:Greet and welcome guests...

  • IT Support Analyst

    4 weeks ago

    Clearwater, United States TridentCare, LLC Full time

    The IT Support Analyst will be one of the primary associates responsible for providing Tier 1-2 help desk support for over 200 internal and remote employees in our Southeast Headquarters Clearwater Office, from billing clerks to finance Executives. T Support Analyst, IT, Support, Customer Service, Customer Experience, Billing Clerk, Technology, Healthcare

  • Regional IT Support Specialist

    5 days ago

    Clearwater, United States RX2 Solutions;RX2 Solutions LLC Full time

    Job Title: L2 Regional IT SupportWe are seeking a highly skilled and experienced L2 Regional IT Support professional to join our team at RX2 Solutions LLC.About the Role:This is a critical position that requires a strong technical background and excellent communication skills. As a L2 Regional IT Support, you will be responsible for providing top-notch...

  • Front Desk Coordinator

    1 week ago

    Clearwater, United States Kelly Services, Inc. Full time

    Job SummaryAs a key member of our team at Kelly Services, Inc., you will play a vital role in providing exceptional customer service and administrative support. Your primary responsibility will be to answer phone calls and greet clients in a friendly and courteous manner, ensuring a positive experience for all who interact with our organization.Key...

  • Regional IT Support Specialist

    3 weeks ago

    Clearwater, Florida, United States RX2 Solutions Full time

    Job SummaryWe are seeking a highly skilled Regional IT Support Specialist to join our team at RX2 Solutions. As a key member of our IT department, you will be responsible for providing exceptional technical support to our users, ensuring the smooth operation of our computing environment.Key ResponsibilitiesTechnical Support: Engage in initial diagnosis and...

  • Account Manager Personal Lines Clearwater

    4 months ago

    Clearwater, United States Criterion Executive Search Full time

    Job DescriptionJob DescriptionTop-tier agency in Clearwater is looking for a 5+ year personal lines account manager. Will service and sell mid-market and some high-net-worth personal lines accounts. They are looking for talent that can bring a high level of professionalism. Work in a fast-paced office that has a solid team of people, strong benefits, and...

  • Regional IT Support Specialist

    4 days ago

    Clearwater, United States RX2 Solutions;RX2 Solutions LLC Full time

    Job Title: L2 Regional IT SupportThis role is crucial for ensuring the smooth operation of the computing environment, focusing on diagnosing and solving both software and hardware issues for our computer users.Main Responsibilities:Engage in initial diagnosis and resolution of basic IT problems, encompassing both software and hardware challenges faced by...

  • Regional IT Support Specialist

    2 weeks ago

    Clearwater, Florida, United States RX2 Solutions Full time

    {"title": "L2 Regional IT Support", "description": "\u003Cp\u003EWe are seeking a skilled IT professional to join our team as a L2 Regional IT Support. This role is critical in ensuring the smooth operation of our computing environment, focusing on diagnosing and resolving both software and hardware issues for our computer users.\u003C/p\u003E\u003Cp\u003EAs...

  • IT Support Specialist

    2 hours ago

    Clearwater, United States Digital South Communications I Full time

    Job SummaryWe are seeking a highly skilled and motivated IT/VoIP Support Technician to join our team at Digital South Communications, Inc. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients' IT and Voice needs, including servers, workstations, switches, routers, firewalls, wireless networks,...

  • Information Technology Support Specialist

    4 weeks ago

    Clearwater, Florida, United States Advanced Urology Institute LLC Full time

    IT Specialist IThe IT Specialist plays a crucial role in delivering assistance to personnel for various computing devices and IT operations across multiple locations within the Advanced Urology Institute LLC network. Key responsibilities encompass the upkeep of computer systems, assessing hardware and software requirements, offering user assistance, managing...

  • L2 Regional IT Support

    3 weeks ago

    Clearwater, United States RX2 Solutions Full time

    TITLE: L2 Regional IT Support TYPE: Direct Hire LOCATION: Clearwater, FL ONSITE/REMOTE/HYBRID: 100% Onsite with up to 25% Regional Travel START DATE: September 2024 SHIFT: 1 st Shift, M-F We are looking for an L2 Regional IT SupportThis role is crucial for ensuring the smooth operation of the computing environment, focusing on diagnosing and...

  • Information Technology Support Specialist

    4 weeks ago

    Clearwater, Florida, United States Advanced Urology Institute LLC Full time

    Information Technology Support SpecialistThe Information Technology Support Specialist plays a crucial role in delivering assistance to users regarding various computing devices and IT operations throughout the Advanced Urology Institute LLC network. Key responsibilities encompass the upkeep of computer systems, assessing hardware and software requirements,...

  • Technical Support Specialist

    3 days ago

    Clearwater, United States K'nowbe Full time

    About KnowBe4KnowBe4 is a leading provider of security awareness training and simulated phishing platforms, serving tens of thousands of organizations worldwide.We empower organizations to manage the ongoing challenge of social engineering by training employees to make informed security decisions every day.As a certified "Great Place To Work" in 8 countries,...

IT Help Desk

4 months ago

Clearwater, United States Source 1 Solutions Full time

Key Responsibilities:
Assisting L1's with escalations and technical questions. They also provide technical coaching and training as things change in the environment.

Resolves Level 1 and Level 2 issues. Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution(L3 Agent, Manager, etc.)

Follow-up with end users to provide status updates as per service level guidelines(SLA's)

Communicates with customers at all levels of technical and non-technical skills sets

Follow all standard operating procedures (SOP) through the effective use of Knowledge management

Work collaboratively with people across the organization

Support for PCs, laptops, printers, cell phones, and tablets etc.

Qualifications:
Minimum of 18 months+ experience working in a IT Service Desk/inbound Call Center environment

Experience using ITSM Ticketing tools (e. g. ConnectWise) or similar ticketing systems to manage and track incidents

Preferred, not required: Associate s (or equivalent) degree in Computer Science or Information Technology from a technical school

Preferred, not required: Certification in relevant IT products/technologies (Examples, CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP))

Ability to talk and type accurately at least 30 wpm

Sound understanding of customer support, operations, and processes

Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

Experience with multi-platform Windows O/S required

Active Directory, and Exchange preferred

Solid analytical/cognitive skills to troubleshoot complex and technical problems

Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

Demonstrated capability to achieve results under pressure in a fast paced client driven environment

Strong desire and enthusiasm to serve customers

Basic knowledge of ITIL, Service Desk metrics/SLA s, and mobile device support

Pay: $20.00 - $25.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Help desk: 1 year (preferred)
- Microsoft Office: 1 year (preferred)

Work Location: In person