IT Support Specialist

3 weeks ago


Clearwater, United States The Arc Tampa Bay Full time

_**Job Summary**:_

**Primary Responsibilities**:

- Basic Windows Operating Systems - Install and support Windows OS including command line and client support
- Desktop support (Windows 10 & 11)
- Basic Hardware - Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices - Basic Software Troubshooting - Troubleshoot PC and mobile device issues
- Basic MFA Support (New Setups, New Devices, Unlock Users), MS Office and Microsoft 365 suite, and Basic Understanding of Azure/Microsoft
- Basic Networking - Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, and network equipment (NAS devices, switches, firewalls, network printers)
- Basic Infrastructure support - Troubleshoot cabling, device and storage technologies
- Basic Security - Identify and protect against security vulnerabilities for devices and their network connections. - Basic Anti-Virus Support

**Requirements/Skills**:
1+ years of technical support experience
- Able to work on support tickets independently and update status accurately
- Strong problem-solving skills
- Ability to manage priority of support requests in a fast-paced environment
- Able to learn and adapt quickly
- Excellent communication skills
- Valid Florida DL

Pay: $18.00 - $20.00 per hour

Expected hours: 8 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Compensation package:

- Holiday pay
- Hourly pay
- Overtime pay
- Retention bonus

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Help desk: 1 year (preferred)
- Microsoft Windows: 1 year (preferred)
- Computer hardware: 1 year (preferred)
- Software troubleshooting: 1 year (preferred)
- computer system set up: 1 year (preferred)
- Information security: 1 year (preferred)

License/Certification:

- Florida Driver (required)

Ability to Relocate:

- Clearwater, FL 33765: Relocate before starting work (required)

Work Location: In person


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