IT Support Specialist
3 weeks ago
_**Job Summary**:_
**Primary Responsibilities**:
- Basic Windows Operating Systems - Install and support Windows OS including command line and client support
- Desktop support (Windows 10 & 11)
- Basic Hardware - Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices - Basic Software Troubshooting - Troubleshoot PC and mobile device issues
- Basic MFA Support (New Setups, New Devices, Unlock Users), MS Office and Microsoft 365 suite, and Basic Understanding of Azure/Microsoft
- Basic Networking - Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, and network equipment (NAS devices, switches, firewalls, network printers)
- Basic Infrastructure support - Troubleshoot cabling, device and storage technologies
- Basic Security - Identify and protect against security vulnerabilities for devices and their network connections. - Basic Anti-Virus Support
**Requirements/Skills**:
1+ years of technical support experience
- Able to work on support tickets independently and update status accurately
- Strong problem-solving skills
- Ability to manage priority of support requests in a fast-paced environment
- Able to learn and adapt quickly
- Excellent communication skills
- Valid Florida DL
Pay: $18.00 - $20.00 per hour
Expected hours: 8 per week
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Compensation package:
- Holiday pay
- Hourly pay
- Overtime pay
- Retention bonus
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- High school or equivalent (required)
**Experience**:
- Help desk: 1 year (preferred)
- Microsoft Windows: 1 year (preferred)
- Computer hardware: 1 year (preferred)
- Software troubleshooting: 1 year (preferred)
- computer system set up: 1 year (preferred)
- Information security: 1 year (preferred)
License/Certification:
- Florida Driver (required)
Ability to Relocate:
- Clearwater, FL 33765: Relocate before starting work (required)
Work Location: In person
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