Museum Security Supervisor

2 weeks ago


San Francisco, United States City and County of San Francisco Full time

**Company Description**
San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

**THIS IS A CITYWIDE EXAM**
- ** Application Opening: April 29, 2024**:

- ** Application Filing Deadline: May 10, 2024**

Under general supervision, the Museum Security Supervisor assists in supervising the overall security operations of a museum.

**Essential Duties**
- Supervises security operations of a museum in order to assure the safety of museum patrons and to prevent loss or damage to art exhibits and facilities; may assist guards in securing museum exhibits and facilities, may serve as a museum guard post as needed; schedules guards to meet security needs of facility and for special events.
- Supervises the general cleaning of exhibit/cases and floor areas to maintain the cleanliness and appearance of museum exhibition areas and other public spaces; performs walk-throughs of public areas to ensure cleanliness and availability of informational materials.
- Observes and inspects guards and their assigned areas to assure compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.
- May act as on-site security manager in the absence of the Assistant Director of Security and/or designated personnel in emergency situations.
- Communicates to appropriate management regarding maintenance and security conditions using various computer programs.
- Resolves complaints and provides back up support to guards during incidents where supervisory intervention is necessary; responds to staff and museum patrons' requests for information in a manner consistent with the museum's standards for customer service.
- Performs other duties as assigned.

The nature of the work requires some sustained physical effort involving considerable standing and walking for extended periods of time. Incumbents may be required to work any shift, rotating shifts, weekends, holidays; overtime may be assigned as necessary. Incumbents may also be assigned to work at the South San Francisco location and may be required to carry a firearm.

**Distinguishing Features**
The 8228 Museum Security Supervisor supervises the work of subordinate staff who provide security and perform other related duties for the museums.

**Supervision Exercised**
Provides supervision, training and scheduling of subordinate staff.
**Qualifications**
- Possession of a current California Security Guard Registration Card; **AND**:

- Two (2) years of verifiable experience as a museum guard (equivalent to class 8226); **OR**:

- Two (2) years of verifiable experience supervising security guards

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualifications by the filing deadline unless otherwise noted.

**Special Conditions**:Some positions may require the following:

- Possession of a current California Firearms Permit (which includes completion of course P.C. 832 “Arrest and Firearms”)
- Possession of a valid Class C or III driver license

**Note**: Appointees to the 8228 Museum Security Supervisor class must successfully complete a CPR and First Aid certificate prior to completion of the probationary period.

**SELECTION PROCEDURES**

**Multiple Choice Examination (Weight 100%)**
- Ability to supervise which refers to the ability to plan, schedule, train, assign, motivate, and monitor the activities of subordinate personnel
- Knowledge of safety and security protocols to include the general techniques and practices for public safety and preventing loss or damage to museum exhibits and facilities
- Ability to deal tactfully with the general public and staff by providing customer service
- Ability to prepare concise and accurate written reports

**Eligible List/Score Report**:
The duration of the eligible list resulting from this examination process will be of **twelve (12)** months, and may be extended with the approval of the Human Resources Director.
**Additional Information** HOW TO APPLY**

**Terms of Announcement and Appeal Rights**

**Additional Information Regarding Employment with the City and County of San Francisco**:

- Information About the Hiring Process
- Conviction History
- Employee Benefi



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