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Ticket Sales

3 months ago


North Conway, United States Cranmore Mountain Resort Full time

**This is a Full-time, year-round salaried position**

**SUMMARY**

Manage the operations and training of all point-of-sale departments, including Lift Tickets, Season Passes, Snowsports School, Tubing Park & Mountain Adventure Park. Conduct product and sales training for resort-wide ticket sellers and phone operators. Responsible for the administration, programming and training of Siriusware Ticketing Systems and work directly with Marketing and Sales to ensure product and pricing accuracy of e-commerce. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.

**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following. Other duties may be assigned.

1. Assist with all aspects of the Ticket Sales department, including staff hiring, training/coaching on products and POS systems, weekly scheduling, and informational support.

2. Maintain superior knowledge of all resort products and support Cranmore sales goals through cross-sell, up-sell and other merchandising opportunities.

3. Maintain a strong working knowledge of all POS systems (Siriusware and E-Commerce platforms) and attend annual technical training conference for Siriusware.

4. Work with sales staff to ensure the guests’ needs are being matched with an appropriate resort product while being mindful of the resort sales goals.

5. Maintain product configuration, including prices, specials and new products in Siriusware.

6. Create and test print layouts for tickets, passes, receipts, and confirmation letters.

7. Coordinate Siriusware setup for programs between all point-of-sale departments (Tickets, Snowsports School, Rentals, Group Sales, Tubing Park, etc.).

8. Identify user training needs and work with department supervisors to develop standardized training programs for front-end users.

9. Act as Manager on Duty (MOD) and assist with daily operations as needed, such as opening and closing, inventory control, and reservations.

10. Ensure Ticket office, Artist Falls Lodge, Rentals & Arlberg POS areas are neat at all times.

11. Communicate and work with all resort departments in resolving guest issues and assisting in sales training efforts.

12. Compile daily receipts and associated reports, as well as weekly and season to date reports as needed.

13. Compile and track other data as may be established.

14. Ensure all sales staff follow established cash handling procedures and maintain accurate cash drawers.

15. Contribute to team effort by participating in job sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.

16. Meet service level objectives and department goals as set forth by immediate supervisor.

17. Flexible working hours.

**SUPERVISORY RESPONSIBILITIES**

Manage 15-35 subordinate employees in the Ticket Sales department. Responsible for the supervision, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

**GENERAL ACCOUNTABILITIES**
- Hire, motivate, evaluate, and direct staff to ensure adequate guidance and resources to accomplish established goals and objectives. Ensure that all employees receive the training, support, guidance, feedback and resources necessary.
- Maintain and enhance a guest focused culture in all areas of responsibility.
- Maintain schedules in compliance with regulations and authorities having jurisdiction; manage responsibilities in compliance with resort safety policies.
- Maintain current status on legal issues and technological advances that impact the industry; maintain awareness of scope and progress of competition.
- Effective communication skills with all levels of employees, guests and all other outside contacts.
- Ability to delegate responsibility, motivate and lead direct reports to achieve goals and objectives.
- Familiarity with state and federal environmental standards and OSHA regulations.
- Understanding of corporate and resort specific policies and procedures

Pay: From $52,000.00 per year

**Benefits**:

- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person