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Team Lead

1 month ago

Los Angeles, United States Block By Block Full time

**Do you like growth and opportunities? We do, too In fact, that is what we're all about. BLOCK BY BLOCK works hard every day all across the country to provide communities with hospitality, clean, safety, and outreach programs that can help business districts grow and prosper**

The Team Lead is responsible for the daily supervision of the Downtown Ambassadors in the field. The ideal Team Lead should be a solid decision maker, lead by example and empowered to do the right thing

**Required California Guard Card**

**Required Valid California Drivers License**

**Must be able to ride a bike**
- **ESSENTIAL FUNCTIONS**_

**FRONT LINE LEADERSHIP -**Responsible to manage shift duties of the clean and safe ambassadors while ensuring compliance to all Block by Block standards, best practice, procedures, and policies.
- Responsible to communicate and lead daily shift briefings while assigning duties and zones, reviewing events, weather and safety updates to Ambassadors. Providing excellent customer service in the downtown and towards Ambassadors.
- Provide guidance and direction for the on-street and in the field operations.

**REPORTING**-Must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Must be able to provide direction and counsel to team members and report concerns to Operations Manager.

**PROFESSIONALISM -**Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism. Clean, neat and buttoned up.

**PHYSICAL ABILITIES**- Must have the physical capacity to traverse continuously during an eight-hour shift, with normal breaks (two 10-minutes, and one thirty-five meal break). Must be able to work outdoors in all conditions with provided inclement weather gear.

**COMMUNICATION**- Must be able to speak, read, and write the English language in order to create basic reports.

**COMPUTER SKILLS**:

- Must be proficient in computer usage and in Microsoft Office products.

Block by Block has a strong culture of safety. We provide all the necessary personal protective equipment necessary to keep everyone working safely.

**Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
- **Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**_
- **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**_

**Benefits we proudly offer**:

- _**Insurance**_**:Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- _**Paid time off**_: Vacation, Sick Time and/or PTO (_Only where required by local requirements and contract agreements_), Paid Leave (_only_ _where required by law_), Holidays (_only where required by contract agreement_), Floating Holidays (_only where required by contract agreement)_, Birthday Pay (_eligible after one year of service at most locations unless otherwise stated in CBA_), Jury Duty (_only where required by law_).
- _**Other**_: 401K Retirement Savings Plan.

**Job Types**: Full-time, Part-time

Pay: $27.04 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance

Experience level:

- 1 year
- 2 years

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)
- Leadership: 2 years (preferred)

License/Certification:

- Guard Card (required)
- Driver's License (required)

Work Location: In person

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