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Cpms Mail Clerk

1 month ago

Boston, United States Dutech Full time

The employee(s) will join CPMS. CPMS is a busy professional print and mail shop that completes jobs for MA state agencies and municipalities. CPMS operates multiple high-volume machines across two floors, including printers, inserters and folders.
- The employee will be responsible for the operation of a mail inserter, while performing accurate record keeping of all postal meter logs and production reports. (Currently, this task is handwritten. When a job is complete, the machine displays the count. The employee manually updates the log after every job. A stock log is also manually maintained.)

**DETAILED STATEMENT OF DUTIESAND RESPONSIBILITIES**
- **Responsibilities and duties include, but are not limited to**:_
- Prepare, post, and account for multiple types of deliverables that do not fit into the daily bulk mailing. Typically, these are jobs that require special handling due to a unique size or shape. The employee may operate several types of machines i.e. different types of inserters.
- Ensure that daily, weekly, and monthly mailing deadlines are met. The print shop is a deadline-driven environment. All jobs have deadlines ex. CPMS might have 1-2 days to run a checks job.
- Process, distribute, and pickup mail for customer agencies in a timely and efficient manner. The employee will pick up bins of mail from the elevator, and then distribute it, or put it through the postage meter to mail it out.
- Operate mail inserting machines, perform preventative maintenance and corrective adjustments. Maintenance can include cleaning, filling with water, or cleaning with compressed air. The employee will keep the area neat, and alert the supervisor if supplies are needed (ex. bins or envelopes).
- Review and follow QA/QC procedures to deliver a high level of service to customers. All jobs have a cover sheet that lists the requirements ex. Simplex/duplex. CPMS seeks an employee with good comprehension of written job orders, who will complete jobs accurately, and ask questions if the requirements are not clear.
- Assist in maintaining the mailroom inventory of supplies, forms, and necessary equipment. Notify supervisor if supplies are low.
- Should be able to assume clerical and operational responsibilities of Mailing Services group leader if the supervisor is unavailable. The employee will be able to manage their time, organize the incoming jobs, and make sure that work is completed. (Work is organized on tables, in different areas of the print shop. In the supervisor’s absence, the employee should take the initiative to check the tables for work.)
- Will understand and comply with all standards. Ex. The employee will receive special training for the Department of Revenue jobs, as they require a high level of security in processing, handling and mailing.
- Demonstrate flexibility in accepting assignments and taking initiative when needed.

**JOB DETAILS**
- The employee will receive training. The department is willing to train until the employee is confident. CPMS seeks an employee who wants to learn, who will actively engage in training, and who will ask questions. (For the recruiter’s information, mistakes can cost thousands of dollars if a job has to be discarded ex. If a 25,000-piece job was processed with the wrong envelopes, then every envelope will have to be opened manually so that the contents can be retrieved, and 25,000 envelopes will need to be discarded).
- The job location is a machine room, with printing, inserting and mailing equipment. Machines on two floors are in constant operation. The location is noisy, but OSD allows headphones, either noise cancelling or music.
- The job requires standing for most of the day, for hours at a time while operating equipment, but with multiple breaks during the day.

**QUALIFICATIONS REQUIRED AT HIRE**
- Ability to consistently complete tasks in a timely manner.
- Demonstrated ability to uncover and report errors as well as correct them before distribution of output. Examples of errors would include page markings in wrong place; too light to read; simplex/duplex doesn’t match specifications.
- Employee should enjoy a fast-paced environment, be confident enough to ask questions to confirm print job specifications, and should work well individually or in a team; the print shop has about 20 employees.
- Proven customer service skills, primarily on telephone. Will help customers looking for status of job etc.
- Ability to lift and/or push/pull up to 50 lbs. (ex. Skids of envelopes, moving trays of filled envelopes after inserter is complete, pulling cart loaded with trays.)
- Due to security requirements of Department of Revenue, the temporary employee will be fingerprinted by an organization selected by the supervisor, and must be able to pass the screening.

**DESIRED, BUT NOT REQUIRED**
- Experience in office work which included processing incoming and/or outgoing mail (for example, delivering, sorting, weighing, metering, etc.)
- Knowledge of methods and

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