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Customer Success Manager

2 months ago

Boston, Massachusetts, United States applike group Full time

Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.

adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources for app publishers worldwide (ranked #1 for growth in the AppsFlyer Index). And that's just the start: We've just launched our programmatic in-app platform in order to disrupt the status quo of mobile ad monetization. Again.

Home to an advanced tech stack, powerful financial backing from Bertelsmann, and a long-term growth mindset, adjoe is part of the AppLike Group ecosystem. A hub of disruption and thought leadership in the app economy, with a driven and dynamic workforce to be reckoned with. Be the next tech-driven, ambitious talent to join our growing teams

Meet Your Team: Supply Growth Team

Manage accounts, maximize revenue, and drive product ideas. And be the best at it. adjoe's Supply Growth team helps solve the everyday challenges of app publishers to reach maximum revenue profitability and promise a highly engaging ad experience. You are always asking yourself "How can we keep optimizing our user funnel?" "Where can new app placements drive success?," and "Which technical enhancements will help my clients hit their next revenue milestone?" With a specialized skill set for both traditional and technical account management, this team has a lasting effect on the enhancement of our product and its relationship to publisher revenue.

What You Will Do

  • Manage a portfolio of existing app publishers with the focus of generating more revenue for them and us
  • Establish strong relationships with your existing partners through day-to-day communication (Slack, E-Mails, Calls)
  • Analyze KPIs related to the performance of your partners and take action accordingly
  • Prepare reports, presentations, and business reviews (QBRs) for app publishers
  • Use our dashboard and other tools (Salesforce, Happyfox) to track activities related to your app publisher's portfolio
  • Being able to gather and communicate your partner's needs internally with the right priority, including technical troubleshooting

Who You Are

  • You have 1 year of experience in Advertising Technology or Mobile Advertising.
  • Understanding of the standard KPIs used in Ad Tech (CPI, CPM, CPC, ARPDAU, CTR, etc)
  • Outstanding communication skills (verbal and written)
  • Excellent analytical skills
  • Mastering the Google Suite (Sheet and Slides especially)
  • Output- and Revenue Driven attitude
  • Liking to work in a fast-paced environment
  • Strong sense of ownership

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary and your earliest possible start date. We are looking forward to your application

We welcome applications from people who will contribute to the diversity of our company.