Customer Support Representative
1 month ago
**Position Overview**
The primary job function of the CSR is to increase revenues in the Parts, Service and Rental Departments by supporting our customers with best in class customer service. CSR’s will align with both Darr and 54 equipment/solution sales reps to “own” the customer. It is the responsibility of equipment sales to acquire new accounts and sell equipment solutions and services. It is the responsibility of the CSR to ensure we are delivering quality so that the customer has no reason to look elsewhere for any of their material handling needs. The CSR must maintain a strong, healthy relationship with equipment sales and operations to be successful. **Motto: Add Techs & Rent Trucks. **By selling PM’s and second segment service we are able to add technicians which increases service and parts revenue, by renting trucks, we are able to meet more equipment needs, populate our markets with more of our brands and increase rental revenue.
**Essential Duties and Key Responsibilities**:
- Post sale and teamwork with Equipment sales reps:
- B2B sale of PM Service Agreements, Repair Maintenance, Parts and Rental
- Account Planning and Strategy
- Territory and account management
- Work with sales to push more TM&R sales
- Execution of new equipment/warranty delivery reports
- Retention of Existing Accounts:
- Customer service support for existing customer base to include quote preparation as required, proposals and strategies
- Scheduled monthly/quarterly follow up meetings with top 30%
- Promotion and sale of short-term rental equipment.
- Lead generation on new and used equipment and Warehouse Solutions
- Sell Operator Training classes
**Minimum Education, Skills, and Professionalism**
- High School diploma required.
- Team player
- Strong organizational skills
- Excellent customer service abilities with a strong desire to satisfy and the ability to show empathy to customers even in difficult situations.
- Able to manage ones own time and the time of others with little supervision.
- Proven history of conflict resolution.
- Positive Attitude.
- High level of computer literacy with Excel spreadsheets, database software and/or business systems.
- Ability to communicate in English (orally and in writing). Diplomacy skills to deal effectively and professionally with obstacles that arise when contacting visitors, customers, outside vendors and company contacts.
- Must be reliable, trustworthy, and an advocate for Darr Equipment at all times.
- Must have reliable transportation and a clean driving record.
**Working Conditions**
This job is performed out of an automobile. Access to customers’ job sites and equipment are sometimes located on extremely rough terrain. Constant travel averaging 200 miles a day can be tiring. The job requires climbing and crawling on and around heavy equipment. The incumbent must possess adequate eyesight to read and write interoffice communications as well as customer information. Speaking and hearing are required to communicate by phone and in person
**Physical Requirements and Work Content**
Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.
**Full-Time Employee Benefits**
- Health, Dental, and Vision Insurance through Blue Cross Blue Shield
- Paid Time Off (PTO) and 9 Paid Holidays
- Fidelity 401(K) with Company Match
- Short-Term and Long-Term Disability insurance
- Life Insurance
- Flexible Spending Account (FSA) or Health Savings Account (HSA)
- Referral Bonus Opportunities
- Tuition Reimbursement
- Commission and bonus eligible
Pay: $50,000.00 - $70,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work Location: On the road
We have other current jobs related to this field that you can find below
-
Customer Support Representative
1 week ago
Houston, United States Mad Mobile Full time**MAD MOBILE, INC.** **Customer Support Representative** **Houston, TX - Full Time** * Answers and documents incoming customer calls, and provide and process information in response to inquiries, concerns, and requests about CAKE products and services. * Provide clarification, education, training, options, alternatives and solutions in order to ensure the...
-
Customer Support Representative
1 week ago
Houston, United States Octopus Group Full time**Customer Support Representative** Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for...
-
Customer Support Representative
2 months ago
Houston, United States CareOne Full timeJob Description Great new Career Opportunity in Long-Term Care Pharmacy! Now Hiring - Customer Support Representative - [2040 West Sam Houston North - Houston Texas 77477]Hours: 6pm - 6am The Customer Support Representative will be responsible for, but not limited to: Opening, updating, and resolving support tickets using PassPort Alert Management System...
-
Customer Service and Sales Support Representative
2 months ago
Houston, United States IndyDog Full timeJob DescriptionJob DescriptionIndyDog is searching for driven and motivated individuals to join our rapidly growing team. We handle AT&T's fiberoptic, TV, and wireless customer service and sales support for their consumer platform. No prior experience is required as we train all of our Customer Service and Sales Support Representatives from the ground...
-
Customer Support Representative
2 months ago
Houston, United States Octopus Energy LLC. Full time**Customer Support Representative** Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for...
-
Customer Support Representative
3 weeks ago
Houston, United States Tekmetric Full timeAbout Tekmetric Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first. Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer...
-
Technical Support
2 weeks ago
Houston, United States LENSEC Full timeJob DescriptionJob DescriptionWe are seeking a Technical Support / Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot...
-
Houston, United States Scorp Full timeMarketing and Sales Coordinator / Customer Service Representative to represent our client's mobile wireless sales campaign. Locally based Event Marketing Company seeks full-time Event Account Manager and Customer Service Representatives to represent our client, on a macro level. The Account Manager will work closely with the Account Sales Director to develop...
-
Customer Service Representative
2 months ago
Houston, United States Clayton Services Full timeClayton Services is searching for Customer Service Representatives to join thriving companies in the Greater Houston area. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Customer Service Duties and Responsibilities: Interacts with customers via telephone, email, online chat,...
-
Customer Service Representative
1 week ago
Houston, United States County of Harris Texas Full timeDuties and Responsibilities:Respond to moderately complex telephone inquiries concerning child support and parenting time cases; provide case status and payment information; explain child support policies and procedures. Enter, retrieve, and update c Customer Service Representative, Customer Service, Representative, Skills, Microsoft, Retail, Support
-
Client Support Representative
7 days ago
Houston, United States Diamond Advanedge inc Full timeJob DescriptionJob DescriptionThe Client Support Representative works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Houston. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, including home improvement,...
-
Customer Service Representative
2 weeks ago
Houston, United States Omni Cable Full time** Customer Service Representative (Sales Support) - Houston, TX** Job Title Customer Service Representative (Sales Support) - Houston, TX Job ID 27650338 Location Houston, TX 77029 Other Location Description Were hiring a Customer Service Representative (Sales Support) for our Houston, TX Office. Omni Cable, LLC (OmniCable) is a premier redistributor of...
-
Customer Service Representative
1 month ago
Houston, United States Connect Staffing Full timeJob DescriptionJob DescriptionMUST HAVE AT LEAST ONE YEAR OF CUSTOMER SERVICE EXPERIENCEConnect Staffing is looking for a dedicated Customer Service Representative for a supplier company in Northwest Houston!Schedule: Monday - Friday 8:00am - 5:00pmCustomer Service Representative Requirements:Must have at least one year of customer service experience.Must be...
-
Customer Service Representative
1 week ago
Houston, United States County of Harris Texas Full timeHarris County Human Resources & Risk Management. The Harris County Office of Human Resources & Risk Management (HRRM) is designed to facilitate working relationships with departments concerning employment needs and plans, training programs, compensat Customer Service, Customer Service Representative, Representative, Management, Benefits, Support, Retail
-
Product Support Representative
2 months ago
Houston, United States finboa Full timeBenefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Company Description FINBOA is a leading innovator in digital process automation and regulatory compliance for banking institutions. With an end-to-end cloud-based...
-
Customer Service Representative
2 months ago
Houston, United States Spectrum Brands Full time**Customer Service Representative** Job Title Customer Service Representative Job # US14762 Requisition Type Regular Function Manufacturing State/Province Texas City Houston Region Posting Start Date Jun-15-2021 **Division Information** The Hardware and Home Improvement (HHI) business of Spectrum Brands is a major manufacturer and supplier of residential...
-
Product Support Representative
2 days ago
Houston, United States finboa Full timeReplies within 24 hours Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Company Description FINBOA is a leading innovator in digital process automation and regulatory compliance for banking institutions. With an...
-
Customer Support Executive
2 weeks ago
Houston, United States Recooty Full timeRespond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with...
-
Customer Service Representative
2 months ago
Houston, United States Texas Pride Disposal Solutions LLC Full timeCustomer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...
-
Customer Service Representative
2 months ago
Houston, United States Texas Pride Disposal Solutions LLC Full timeJob DescriptionJob DescriptionCustomer Service Representative Job DescriptionThe Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along...
