Customer Service Representative
2 months ago
** Customer Service Representative (Sales Support) - Houston, TX**
Job Title Customer Service Representative (Sales Support) - Houston, TX Job ID 27650338 Location Houston, TX 77029 Other Location Description Were hiring a Customer Service Representative (Sales Support) for our Houston, TX Office.
Omni Cable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industrys leading manufacturers. Since our founding in 1977, we only sell to distributors.
Currently, we are looking for an outgoing and self-assured **Customer Service Rep (Sales support)** to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.
**Customer Service Representative (Sales Support) Responsibilities:**
* Support Account Managers by assisting with customer needs, issues and other related administrative duties
* Establish and maintain positive work relationships with internal team and customers
* Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
* Support order completion with customers as needed
* Receive and coordinate incoming call overflow
* Enter and maintain customer information, questions and issues in OPUS and SFDC
* Provides friendly and efficient Customer Service throughout.
**Customer Service Representative (Sales Support) Job Requirements:**
* High School Diploma
* Microsoft Office Proficiency
* Exceptional organizational & time management skills
* Strong communication & interpersonal skills
**Bonus:**
* Bachelors Degree, or equivalent experience
* Salesforce.com proficiency (or another CRM system)
* Experience with service industry or call center
* Experience with industrial sales
Besides earning a competitive wage, OmniCable offers these other great benefits:
* Competitive Medical & HSA / Dental / Vision / Prescription Plans
* No-cost Group Term Life / Short & Long Term Disability / AD&D
* 401k Plan with annual discretionary employer contribution
* Tuition Reimbursement & Scholarship Fund
* On boarding, Mentor-ship, & Professional Development Programs
* Various Committee Leadership Opportunities
* Wellness Programs
* OmniCares Charitable Giving & Volunteer Opportunities (supported by the OmniCable Foundation)
* Passionate Support of Work / Life Balance
Required Skills
Customer Service Representative (Sales Support) Job Requirements:
High School Diploma
Microsoft Office Proficiency
Exceptional organizational & time management skills
Strong communication & interpersonal skills
Bonus:
Bachelors Degree, or equivalent experience
Salesforce.com proficiency (or another CRM system)
Experience with service industry or call center
Experience with industrial sales
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