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Coordinator Customer Support – Frontline

4 months ago

Brea, California, United States Danaher Full time

Wondering what's within Beckman Coulter? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Coordinator Customer Support (Frontline) for Beckman Coulter Diagnostics is responsible for handling incoming customer phone calls, providing product information, processing orders and resolving order management issues.

This position is part of Client Services and will be located in Brea, CA. In Frontline, and will be hybrid. Our vision is to anticipate the customer's needs while providing a world class telephonic customer service experience.

You will be a part of the Frontline team and report to the Supervisor Customer Support responsible for assisting with customer inquiries and providing efficient response and resolution to all customer requests. You will also maintain effective communication with customers to ensure accurate billing and shipments. Timely follow up and feedback provided for all customer issues. If you thrive in a multifunctional, fast paced, customer focused role and want to work to build a world-class Client Services organization—read on.

In this role, you will have the opportunity to:

  • Receive telephonic orders for processing, tracking, trouble-shooting and overall order management
  • Respond to a high volume of client calls in a timely manner
  • Maintain effective communication with customers to ensure accurate billing and shipments
  • Analyze, review, and process customer requests for return authorization and credits
  • Participate in specific offline projects and daily operations activities
  • Exhibit your clear understanding of the order process, warehouse distribution cycle ending with billing the client

The essential requirements of the job include:

  • High school graduate, but college level education is preferred with a minimum two years experience in Customer Service and interest in taking your skills to a higher level
  • MS Office Skills - specifically with Outlook and Excel – Pivot Table and V-lookup experience preferred
  • Proficient written and verbal communication skills in English along with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions

It would be a plus if you also possess previous experience in:

  • Using ORACLE (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)
  • Professional telephone etiquette and customer centric mindset to support our customers in laboratories, purchasing staff at hospitals at all levels within procurement
  • Must be a self-starter and willing to take the initiative to respond to and/or address challenging situations with consistent professional and friendly manner

At Beckman Coulter we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter can provide.

The hourly range for this role is $25.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.