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Customer Service Associate Metering

4 months ago

Brea, United States Danaher Corporation Full time

**Customer Service Associate Metering**

Beckman Coulter Diagnostics Location Brea, California, United States of America Category Customer Support Job Id R1195451 Our career site no longer supports applications submitted via Internet Explorer. For a better experience, we recommend using Chrome, Firefox, Edge, or Safari. Thank you.

* You have reviewed the Candidate Privacy Notice and agree that Danaher and its subsidiaries and related companies may process your Candidate Data in accordance with this Notice;

* You have provided any notices and obtained any consents needed to provide information concerning others (e.g., information about employment references); and

* Your Candidate Data may be transferred and processed worldwide for the purposes and in the manner specified in this Notice.

By submitting your application, you agree to the above.

JOB DESCRIPTION **Take a closer look.**

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, were building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, youll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and youll see we are invested in you and youll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Youll find the , which makes everything possible. Youll also see a company that investors trustour culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

And no matter where you look at Beckman Coulter, at the heart of what we do, youll witness our shared purposehelping realize lifes potentialin action. Our work helps improve millions of lives.

We hope youll see yourself here, too.

**What you find at Beckman Coulter and within yourself might just change the world**

As a Coordinator Non-Technical Customer Support - Metering for Beckman Coulter Diagnostics you will be responsible for working with cross-functional teams, Sales Associates, Contract Support Specialists, and customers, supporting the meter processing needs for a specific assigned book of business.

This position is part of the Metering Team and will be hybrid, with a couple of days in the office located in Brea, CA*.* Our Metering teams vision is to build an effortless, efficient meter processing experience for our customers.

You will be a part of the Client Services Organization and report to the Metering leader in Customer Support, responsible for ensuring customer metered counts are received and processed according to established revenue targets and operational metrics.

If you thrive in a fast paced, individual contributor role and want to work to build a world-class Metering organizationread on.

**In this role, you will have the opportunity to:**

* Establish close relationships with Sales, Customer Support Specialists, and customers, to help ensure monthly metered data is processed in a timely manner with emphasis on metering efficiencies

* Research and resolve diverse customer support issues including pricing and contractual items by analyzing reports, order look-ups, to drive to root cause

* Partner with customers to collect usage data, enter this data and validate that billing aligns with historical pricing and volumes

* Drive and/or participate in process improvement initiatives

* Participate in a robust associate on boarding plan that includes extensive training and tools, to ensure that youre successful in your role

**The essential requirements of the job include:**

* High school diploma required with at least two years of experience in a related role

* Post-secondary education preferred

* Proficiency in Microsoft Office tools particularly in Excel (pivot tables, filters, formats..) and demonstrated abilities in Outlook, Word, and PowerPoint

**It would be a plus if you also possess previous experience in:**

* Navigating and using Oracle, or a similarly sized ERP system (i.e. SAP, MS Dynamics, etc.)

* Self-starting and willing to take the initiative to respond to and/or address challenging situations with a consistent, professional, and friendly manner

* Managing your workload efficiently and effectively, while meeting critical deadlines

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates and their families lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com . We believe youll like what you see.

At Beckman Coulter, were driven by a sense of wonder for what we can createand what we can become. Here, youll accelerate your career while driving innovation that improves lives. Youll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and thats why were taking concrete steps to ensure that were fostering an inclusive and engaging workplace for our team. If youd like to learn more, read stories from our associates on our or contact one of our recruiters.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If youve ever wondered whats within you, theres no better time to find out.

Location Brea, California, United States of America Category Customer Support Posted Date 01/27/2022 Location Brea, California, United States of America Category Customer Support Posted Date 12/17/2021 Location Shanghai, China Category Customer Support Posted Date 02