Payroll Associate

4 weeks ago

Burbank, United States Cast & Crew Full time

At Cast & Crew, we've empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies - we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production's best ally every step of the way. **#OneCastOneCrew**

**About Cast & Crew**
We grew from a modest small business in 1976 to be the premiere provider of entertainment technology and solutions, staying true to our mission of modernizing content production and leading the digital transformation within the industry. Our cloud-based solutions and industry expertise help streamline the entire production lifecycle and have revolutionized how content is made. We now have a global workforce across a host of storied brands, spanning all areas of produced and live entertainment, from film, television, streaming, to advertising, live events, and short-form.

**Payroll Associate***

Regular Full-Time

**Position Overview**

The Payroll Associate is responsible for ensuring that assigned and team client payrolls are processed timely and accurately, and communicates with clients and internal teams to resolve payroll inquiries.

**Core **Responsibilities**
- Support various tasks associated with the preparation, approval, processing, and completion of time-sensitive payrolls.
- Provide superior customer service to clients, building and maintaining strong relationships.
- Respond promptly to client payroll inquiries and escalate issues or questions when necessary.
- Assist coordinators and team members with payroll entry and client interactions, based on workload and deadlines.
- Conduct quality checks on payrolls to ensure accurate and compliant entries, including deductions, manual handling fees, and tax adjustments.
- Document and maintain assigned payrolls in the appropriate directory, software, or file, meeting all deadlines.
- Process adjustments and corrections as needed to maintain payroll accuracy.
- Coordinate with the Accounting department to ensure funds are received before releasing payroll or foreign wires (where applicable).
- Protect business and client information by maintaining confidentiality and security protocols.
- Perform other related duties as assigned.

**Key **Qualifications**
- Experience in a customer/client support role, demonstrating exceptional interpersonal and communication skills.
- Understanding of general wage and hours rules, including overtime, meal penalties, and W2 processing.
- Strong data entry skills, with strict attention to detail when entering, transferring, and verifying information.
- Effective communication skills, both written and verbal, to engage with clients and team members effectively.
- Strong organizational and prioritization skills, with the ability to meet strict payroll processing deadlines.
- Working knowledge of PC systems, including Microsoft Office, to efficiently handle payroll tasks.
- Quick learning ability, capable of learning and retaining technical products and systems.
- Ability to collaborate effectively with team members, establishing strong working relationships.
- Self-motivated, critical thinker, with problem-solving skills to handle payroll-related challenges.
- Willingness to work overtime as needed to meet payroll processing requirements.

**Preferred** Qualifications**
- Hands-on experience processing timecards, demonstrating familiarity with payroll procedures.
- Experience with either entertainment union payroll or high-volume multi-state payroll

**Special Work Conditions**
- Sedentary - Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.

**Benefits**

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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