Call Center Sales Representative

2 weeks ago


Oak Brook, United States Aucera (DialAmerica) Full time

Responsibilities:

- Make outbound calls to follow up with customers or to conduct surveys
- Enter customer data and update records in the company database
- Analyze customer inquiries and provide appropriate solutions or escalate to the relevant department
- Communicate effectively with customers to ensure a positive experience and resolve any issues
- Utilize phone etiquette to maintain a professional and friendly demeanor during all customer interactions
- Upsell products or services when appropriate

**Requirements**:

- Fluent in English, both written and verbal
- Strong data entry skills with attention to detail
- Bilingual abilities in Spanish or other languages are a plus
- Experience in outbound calling or customer service is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written
- Familiarity with upselling techniques is a plus
- Knowledge of phone etiquette and ability to handle difficult customer situations

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: No more than 30 per week

**Benefits**:

- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
- Work from home

Experience level:

- No experience needed

Shift:

- Day shift
- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday

Work setting:

- Call center
- In-person

Work Location: In person



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