Customer Service Reg-nisc

1 month ago


Merrillville, United States Methodist Hospitals Full time

Overview: Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service. Responsibilities**:PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)**
- Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
- Assists patients with check-in and check-out process and prepares medical records for physician visit.
- Directs telephone calls and messages to appropriate persons, provides customer service as needed.
- Initiates scheduling process for diagnostic tests and referrals.
- Verifies financial information and insurance coverages.
- Verifies scheduled appointments and follows up on missed appointments per protocol.

Qualifications:
**JOB SPECIFICATIONS(Minimum Requirements)**

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Certification as a Physician Office Business Administrator is desirable.
- Good computer skills and the ability to operate basic office equipment.
- Demonstrated good analytical skills.
- Demonstrated positive attitude, professional courtesy and compassionate customer service to patience.
- Excellent communication and interpersonal skills.
- Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
- Ability to work independently and in a team environment, and to multi-task.

**EDUCATION**
- High School Diploma/GED Equivalent Required
- Customer service, reception, filling or billing experience in a physician's office or hospital.
- 2 Healthcare/Medical - Physician's Office Preferred

**STANDARDS OF BEHAVIOR**
Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

**CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE**
Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.

**DISCLAIMER** - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.



  • Merrillville, United States Ursitti Enterprises LLC Full time

    Job DescriptionJob DescriptionDuties include:Confer with customers by telephone or in person in order to provide information about products and services, take orders or cancel accounts, and obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions...


  • Merrillville, United States Fitzsimmons Home Medical Full time

    **Work Schedule**:Monday - Friday 9:00 am to 5:30 pm, with potential for weekend shift rotations with pay differential after training period. **Primary Responsibilities** - Responsible for daily interaction with customers and referral sources, performing all tasks relevant to order intake, reimbursement verification, and data entry. - Answers incoming...


  • Merrillville, United States Mike Anderson Chevrolet of Merrillville Full time

    Are you a go-getter with a positive disposition and a passion for making customers happy? We are seeking a cashier with excellent customer service skills and a winning attitude! This is a full-time position, the ideal candidate needs to be available for a flexible schedule.  Mike Anderson Chevrolet of Merrillville, a 10X GM Dealer of the Year award...


  • Merrillville, United States NiSource Full time

    **Description** **PLEASE NOTE: This is a part-time position and will report onsite at our Merrillville, Indiana location.** **Job Title: Customer Service Representative** **Summary** Customer Service Representative is under general supervision, perform all types of commercial office work. **Principal Duties and Responsibilities** - Establish, process...


  • Merrillville, United States NiSource Full time

    PLEASE NOTE: This is a part-time position and will report onsite at our Merrillville, Indiana location. Job Title: Customer Service Representative Summary Customer Service Representative is under general supervision, perform all types of commercial office work. Principal **Responsibilities**: - Establish, process and review extension of credit...


  • Merrillville, United States Methodist Hospitals Full time

    Overview: Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered...


  • Merrillville, United States Rhodes Race Cars Full time

    Help answering phone calls & processing phone orders. - Answering basic technical questions (we will train you). - Working with the shipping department to update customers on delivery times. Skills/Requirements - Knowledge of automotive drag racing is a plus but not a requirement. - Self motivated - Knowledge of using social media business platforms - High...


  • Merrillville, United States Dan Bane - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewI am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your...

  • Customer Advocate

    21 hours ago


    Merrillville, United States Community Choice Financial Family of Brands Full time

    Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...

  • Service Manager

    13 hours ago


    Merrillville, United States Southlake Auto Group Full time

    We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a...

  • Service Manager

    6 days ago


    Merrillville, United States Southlake Auto Group Full time

    Job DescriptionJob DescriptionWe are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team...

  • Service Advisor

    6 days ago


    Merrillville, United States Webb Hyundai Merrillville Full time

    Service Advisor As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service...

  • Service Consultant

    3 weeks ago


    Merrillville, United States Webb Hyundai Merrillville Full time

    Service Consultant As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service...

  • Service Advisor

    3 weeks ago


    Merrillville, United States Webb Hyundai Merrillville Full time

    Service AdvisorAs a Service Advisor, you will own our customer’s experience in the service lane.You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors...


  • Merrillville, United States Albanese Candy Full time

    UNDERSTANDING Customer Account Specialist EDI Specialist, will act as a liaison, provide product/services information, answer questions, and resolve any concerns/problems that our customers might face with accuracy and efficiency. They will be genuinely excited to help customers. They love to talk and understand the value of good communication...

  • Service Manager

    7 days ago


    Merrillville, United States Rollins Full time

    ** Service Manager** **Job Category****:** Operations Leadership **Requisition Number****:** SERVI022565 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work and play.** Orkin, the leader in the pest control industry is seeking an Experienced, Dynamic **Service Manager** who understands...

  • Service Advisor

    1 month ago


    Merrillville, United States Art Hill Auto Group Full time

    Communicating and dealing with new and previous customers regarding the service of their vehicle. Checking in customers on the service drive. Pay: $70,000.00 - $90,000.00 per year **Benefits**: - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance Day range: - Monday to Friday - Weekends as needed Shift: - 8 hour...

  • Service Technician

    5 days ago


    Merrillville, United States Schepel Buick GMC Full time

    Job DescriptionJob DescriptionSchepel Buick GMC is looking for an experienced Automotive Service Technician to join our High Volume Service Department! The responsibilities of a Service Technician include diagnosing, maintaining, and repairing customer vehicles. They will have an ASE certificate and great communication skills.At Schepel Buick GMC in...


  • Merrillville, United States The ODP Corporation Full time

    Overview At Office Depot Inc., the Services Advisor is a part-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print...

  • Service Team Member

    6 days ago


    Merrillville, United States MIK Full time

    Store - CHI-MERRILLVILLE, IN - Deliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties Team Member, Customer Service, Retail, Merchandise, Store