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Cashier/Customer Service

4 months ago

Merrillville, United States Mike Anderson Chevrolet of Merrillville Full time

Are you a go-getter with a positive disposition and a passion for making customers happy? We are seeking a cashier with excellent customer service skills and a winning attitude This is a full-time position, the ideal candidate needs to be available for a flexible schedule. 

Mike Anderson Chevrolet of Merrillville, a 10X GM Dealer of the Year award winner, is seeking a cashier to come be a part of an efficient team. Mike Anderson Chevrolet is the #1 Chevrolet dealership in Indiana and we pride ourselves with our award-winning Mark of Excellence World Class Technicians and nationally ranked corvette specialists. Come join our growing team in a safe environment

RESPONSIBILITIES:

  • Meet and greet customers in a professional manner
  • Operate switchboard telephone system
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Provide basic information to callers who have general inquires
  • Assist with various clerical duties as needed
  • Be friendly, professional, courteous and efficient when working with all customers and employees
  • Calculate the customer’s bill using the dealership’s computer system
  • Receive cash, checks, and credit card payments from customers and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.
  • Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift
  • Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price
  • Refer customers who have additional questions to management
  • Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
  • Process refunds to customers for approved returns

REQUIREMENTS:

  • Excellent communication skills and high attention to detail
  • Ability to multi-task and handle several phone calls at once
  • Must have at least a high school diploma/GED
  • Must be proficient in Microsoft Word and Excel
  • Professional personal appearance
  • Must be willing to submit to a background check & drug screen

BENEFITS:

  • 401k retirement savings plan
  • Medical, Dental, Vision, Life insurance options.
  • Short-term and long-term disability coverage options
  • Paid Time Off (PTO)