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Housekeeping Supervisor

4 months ago

Boston, United States Omni Hotels & Resorts Full time

**Location**:
**Parker House Hotel**

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

**Job Description**:
The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety. Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

**Responsibilities**:

- Responsible for opening or closing the department and assigning the room attendant boards in the monring
- Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning
- Ensure maintenance problems are promptly reported to Engineering and logged into Synergy
- Inspect assigned guest room floors and rooms to ensure cleanliness
- Insect public areas of the hotel and back of house to ensure cleanliness
- Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations
- Respond to guest requests, concerns, and problems to ensure guest satisfaction.
- Perform special projects and other responsibilites as assigned.
- Attend departmental meetings as scheduled

Qualifications:

- Must have excellent communication skills and ability to multi-task
- Must have working knowledge of Microsoft Word, Excel, and Outlook
- Must have 1 year of hotel experience within a guest service role
- Housekeeping experience at a supervisory level preferred.
- Must be able to stand for a period of 8 hours
- Knowledge of Opera is a plus