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Seasonal Retail Lead

3 months ago

Battle Creek, United States Binder Park Zoo Full time

**SEASONAL RETAIL LEAD**
**Mission Statement: Connect. Inspire. Conserve. Connect people with nature. Inspire them to conserve.**

**REPORTS TO**:Retail Manager

**SEASONAL OR NON-SEASONAL**: Seasonal, Non-Benefited

**FLSA STATUS**:Hourly, Non-Exempt

***: Assists the management team in the daily operation of the retail venues including the opening and closing of all retail stands.

**POSITION REQUIREMENTS**:

- Prior retail management experience.
- Knowledge of retail best practices.
- Outstanding customer service and interpersonal skills.
- Knowledge of point of sale systems (i.e. TAM).
- Ability to motivate retail staff to attain excellence.
- Must be 18 years of age and possess a valid driver’s license.
- Relate positively with diverse groups of people, including guests, staff, volunteers and vendors.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**:

- Assist with screening, hiring, training, scheduling, and motivating staff as needed.
- Organize retail operations and allocate daily responsibilities to staff based on need and available resources.
- Supervise and guide staff to attain maximum performance.
- Assist in monitoring inventory levels and purchases.
- Ensure that products are correctly and consistently labeled and signed.
- Address the needs of guests in a professional and positive manner.
- Inspect the retail facilities on a regular basis and resolve any issues.
- Assist with planning and overseeing in-store promotional events and displays to achieve projected results.
- Report all important information to the Retail Manager in a timely manner.
- Ensure the department fulfils all legal health and safety guidelines.

**OTHER DUTIES AND RESPONSIBILITIES**:

- Assist in creating procedures and training manuals for all areas within the department.
- Comply with all Binder Park Zoo policies and procedures.
- Participate and assist in team oriented zoo projects as needed, including all events.
- Other duties as assigned.

**SUPERVISORY RESPONSIBILITIES**:Assist in continuous training with employees and implement customer satisfaction.

**PHYSICAL AND ENVIRONMENTAL DEMANDS**:

- Ability to work a flexible schedule including extended evenings, weekends and holidays.
- Ability to sit, stand, bend, lift and move intermittently.
- Ability to lift 50 lbs. and ability to stand for a period of up to 5 hours.
- Ability to read, speak and write English in order to fulfill job functions in an understandable way.
- Ability to work in all weather conditions.