![UNION Savings BANK](https://media.trabajo.org/img/noimg.jpg)
Contact Center Specialist
3 weeks ago
Summary: Responds to a variety of inbound customer inquiries via telephone while meeting customer service standards. Performs research to resolve issues, educate clients and promote all bank services. Assist clients in navigating technology available to them.
**Education and Experience**:
1. Minimum high school diploma or general education degree (GED).
2. Demonstrated customer service skills within a sales culture.
3. Call center experience preferred.
4. Strong telephone etiquette and interpersonal skills.
**Knowledge, Skills and Abilities**:
1. Proficient in working with customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services. Is committed to providing quality customer care. Primarily focused on inbound calls.
3. Attention to detail and follow-up.
4. Intermediate computer skills.
5. Deals calmly and professionally with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).
6. Receives and follows detailed instructions and procedures possessing good retention skills and able to handle multiple priorities.
7. Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
8. Consistently maintains high degree of integrity with customers and coworkers.
9. Ability to learn, adapt and collaborate with others.
**Essential Job Functions**:
2. Identify customer needs and offer new opportunities by referring to appropriate business line to deepen relationship. (10%)
3. Provide technical support for digital banking products (5%)
4. Research, analyze and resolve customer issues, determine appropriate resolution, manage difficult customer situations, and follow up on resolution. (10%)
5. Responsibility for understanding financial institution and regulatory policies and procedures in relation to position. (10%)
6. Presents a professional appearance regarding dress and demeanor at work. (5%)
Our Creed
We are one team.
We value honesty and clarity.
We embrace understanding and resourcefulness.
We believe in the strength of collaboration.
We are UNION Savings BANK.
Union Savings Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. (M/F/Dis/Vet) Please see your manager should you have any questions about this policy or these job duties.
We are a local community bank in Northern Illinois with offices in Rockford, Belvidere, Mount Morris and Freeport.
If you’d like to learn more, **APPLY NOW**, and start your career today
EOE/M/F/Disabled/Vet
-
Resource Specialist
4 weeks ago
Freeport, United States Senior Resource Center Full timeThe Senior Resource Center is seeking a Resource Specialist to join our team advocating for seniors in Stephenson and Jo Daviess Counties. Excellent communication skills and flexibility a must. The position requires one year experience in human services, senior services preferred. Resource Specialists work one on one with seniors and their families assisting...
-
Innovative Learning Specialist
1 week ago
Freeport, United States Freeport Memorial Hospital Full time**Job Summary**: The Innovative Learning Specialist provides professional technical and functional support to the daily and ongoing operations, maintenance, and administration of FHN’s learning management system (LMS), enterprise learning programs, and initiatives. In addition the Specialist supports the Innovative Learning Center and Professional...
-
Guest Experience Sales Specialist
7 days ago
Freeport, United States Bob's Discount Furniture Full timeRetail Guest Experience SpecialistsFull-Time and Part-Time Career OpportunitiesOur Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...
-
Guest Experience Sales Specialist
5 days ago
Freeport, United States Bob's Discount Furniture Full timeRetail Guest Experience Specialists Full-Time and Part-Time Career Opportunities Our Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...
-
Substance Abuse Specialist
1 week ago
Freeport, Maine, United States SAIL-South Shore Association for Independent Living, Inc Full timeJoin Our Team as a Mental Health Support Specialist at SAILGeneral DescriptionHey there! Ready for a rewarding career opportunity? As a Mental Health Support Specialist at SAIL, you'll be responsible for providing direct clinical care and support services to individuals facing mental health challenges and substance dependencies. You'll get to work closely...
-
Engineering Support Specialist
1 week ago
Freeport, United States The Pennsylvania State University Full timeAPPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply...
-
Administrative Specialist
2 weeks ago
Freeport, United States Dow Full timeAt Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...
-
Substance Abuse Specialist
1 week ago
Freeport, United States SAIL-South Shore Association for Independent Living, Inc Full timeJob DescriptionJob DescriptionREPORTS TO: Team LeaderDEPARTMENT: ACT IITOTAL HOURS: 37.5 Hours per week TYPE OF POSITION: Full-TimeEEOC STATUS: Non-Exempt/ Service WorkerSAIL does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expressions, national origin, age, disability, veteran status, marital status,...
-
Substance Abuse Specialist
3 weeks ago
Freeport, United States SAIL-South Shore Association for Independent Living, Inc Full timeJob DescriptionJob DescriptionREPORTS TO: Team LeaderDEPARTMENT: ACT IITOTAL HOURS: 37.5 Hours per week TYPE OF POSITION: Full-TimeEEOC STATUS: Non-Exempt/ Service WorkerSAIL does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expressions, national origin, age, disability, veteran status, marital status,...
-
Substance Abuse Specialist
1 month ago
Freeport, United States SAIL-South Shore Association for Independent Living, Inc Full timeJob DescriptionJob DescriptionREPORTS TO: Team Leader DEPARTMENT: ACT IITOTAL HOURS: 37.5 Hours per week TYPE...
-
Human Resources Specialist
2 weeks ago
Freeport, United States BASF Corporation Full time**Now Hiring! Human Resources Specialist** Freeport, TX (Hybrid) **The world needs creative solutions. We need YOU!** **Where the chemistry happens** Under the direction of the Human Resources Operations Manager, the HR Specialist will support the daily HR operations. You will be responsible for various administrative tasks, such as processing purchase...
-
Human Resources Specialist
17 hours ago
Freeport, Maine, United States BASF SE Full timeNow Hiring Human Resources Specialist Freeport, TX (Hybrid) The world needs creative solutions. We need YOU Where the chemistry happens...Under the direction of the Human Resources Operations Manager, the HR Specialist will support the daily HR operations. You will be responsible for various administrative tasks, such as processing purchase orders and...
-
Freeport, Maine, United States Radiant Technologies Full timeFreeport is one of the most diverse employers in Germany. Every year, we are looking for over 5,000 apprentices in 50 different professions who want to grow and improve with us. We are currently seeking candidates for a 3-year apprenticeship as a specialist in vehicle operations (m/f/d) at DB Regio Bus Mitte GmbH in Mainz, starting on September 1st,...
-
Accounts Receivable Specialist
4 weeks ago
Freeport, United States Celanese International Corporation Full timeDescripcin General: Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We are committed to sustainability by responsibly managing the...
-
Sr Safety Specialist
3 weeks ago
Freeport, Maine, United States BASF SE Full timeNow Hiring Sr Safety Specialist Freeport, TX The world needs creative solutions. We need YOU Where the chemistry happens...Reporting to the EHS Team Leader, we are seeking a professional like you to support, facilitate, and implement Environmental, Health and Safety (EHS) programs designed to assure compliance with corporate and regulatory requirements...
-
Sr Safety Specialist
1 month ago
Freeport, United States BASF SE Full timeNow Hiring! Sr Safety Specialist Freeport, TX The world needs creative solutions. We need YOU! Where the chemistry happens… Reporting to the EHS Team Leader, we are seeking a professional like you to support, facilitate, and implement Environmental, Health and Safety (EHS) programs designed to assure compliance with corporate and regulatory...
-
Customer Care Specialist
2 months ago
Freeport, United States 777 Gaming LLC Full time777 Gaming, a Licensed Video Gaming Terminal Operator in Illinois, offers the latest in gaming and amusements. We strive to meet and exceed our customers' expectations through our knowledgeable sales staff and timely technical support. All of our locations receive NEW equipment and the BEST game set the industry offers. **Location**: Greater Freeport area....
-
Sr. Learning and Development Specialist
1 week ago
Freeport, United States BASF Corporation Full time**Now Hiring! Sr. Learning and Development Specialist** Freeport, TX (Hybrid) **The world needs creative solutions. We need YOU!** **Where the chemistry happens** Under the direction of the Workforce Development and Talent Strategy Manager, the Learning and Development Specialist role will lead a coordinated approach to training, development, and knowledge...
-
Sr. Learning and Development Specialist
21 hours ago
Freeport, Maine, United States BASF SE Full timeNow Hiring Sr. Learning and Development Specialist Freeport, TX (Hybrid) The world needs creative solutions. We need YOU Where the chemistry happens...Under the direction of the Workforce Development and Talent Strategy Manager, the Learning and Development Specialist role will lead a coordinated approach to training, development, and knowledge management at...
-
Fitness Specialist
1 month ago
Freeport, United States YMCA of Southern Maine Full timeJob DescriptionJob DescriptionAbout the YMCAThe Y is filled with passionate leaders, thinkers and doers. Whether a camp counselor, program director or fitness instructor, we all share a common goal to serve and make our community healthier, happier and stronger. We look for people who will show up as their whole self because we value diversity and inclusion,...