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Automotive Service Advisor
3 months ago
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
**Responsibilities Include but are not limited to**:
- Greet every customer that enters our facility with hospitality and respect
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
- Consistently and effectively sell our recommended services by building value with honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself and the customer
- Direct, coordinate, and participate in performing customer service activities
- Shuttle customers as needed in CBA branded vehicle
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
**Qualifications**:
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
- Proven Background in Automotive Repair Sales
- Driven by and Focused on Customer Experience
- Experience in Sourcing Aftermarket Parts
- Able to write Repair Orders and Communicate with our Guest and Technicians
- At Least 4 Years of Service Advisor Experience
**Physical Requirements**:
- Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Pay: $85,000.00 - $95,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Day range:
- Monday to Friday
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Automotive/Customer Service: 4 years (required)
License/Certification:
- Driver's License (required)
Ability to Relocate:
- Spring, TX 77386: Relocate before starting work (required)
Work Location: In person
