Service Owner

2 weeks ago

Chicago, United States City of Chicago Full time

**Job Number**:395151**

**Description**

JOB ANNOUNCEMENT
- Service Owner
- Department of Technology & Innovation

**Number of Positions: 4 **(Additional vacancies possible pending budget approval)**

**Salary**:$94,992.00**

Under supervision, the class functions as the business owner for one or more technology platforms specific to a software (e.g., ServiceNow, Salesforce, Microsoft) and/or system (e.g., Enterprise Resource Planning, Customer Information System) and/or functional area (e.g., Human Resources, Revenue and Cashiering). The Service Owner is the primary point of contact between business users and the solution providers, and engages with other technologists to ensure that enhancements and new development efforts and delivery of project management services within the organization meets the needs of the customer, and performs related duties as required, and performs related duties as required

This class is assigned to the Client Service Information Technology Job Family which consists of positions that manage the delivery of project and project-related services to customers to provide value and high-quality work that exceeds expectations, increase adoption, manage retention and to identify areas for expansion.

**ESSENTIAL DUTIES**:

- Collaborates on the design, build, price, and enhancement roadmap for specified service areas, as well as service delivery to ensure customer needs are achieved across the enterprise
- Works with multiple senior-level business unit leaders to understand the desired business outcomes of the service, and with architects, technologists, and external service providers to understand underlying technologies and configurations
- Understands service cost drivers and connects cost of service to consumption drivers
- Tracks service KPIs to drive ongoing improvements in service delivery performance
- Negotiates prices for services based on an understanding of the benchmark service levels, prices for service in the industry, and other factors
- Acts as a single point of engagement for demand planning and demand management conversations with business partners around their needs for a specific service functions
- Reviews business requests for service enhancements and undertakes cost evaluation, standards reviews, and prioritization
- Participates in continuous improvement efforts for the service area, and is responsible for solution delivery and customer satisfaction
- Engages with IT leaders, technologists, architects, and industry partners to stay abreast of new technologies, software/system enhancements, and the architecture roadmap
- Responsible for overseeing service-level agreements (SLAs) for specific services to ensure that services are delivered as contracted
- Interacts with technology brokers/vendor managers to identify and evaluate new technology products for their services, including alternative technologies that might be “replacements”

**_ NOTE: _**_The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class._

**Location**: 2 N. LaSalle, Chicago, IL

**Days**:Monday-Friday

**Hours**:9:00am-5:00pm

**Qualifications**

**MINIMUM QUALIFICATIONS**

Bachelor’s degree from an accredited college or university in Computer Science, Business Administration, or a directly related field plus three (3) years of work experience in service delivery, direct business engagement, and specific technology domains, or an equivalent combination of education, training, and experience

**NOTE**: You must provide your transcripts or diploma, professional license, valid State of Illinois driver's license, or training certificates at time of processing, if applicable.
- Previous experience working with various stakeholders
- ITIL certification
- Previous experience using project management methodologies, such as, Agile, Kanban, SCRUM, CPM, DMAIC, etc.

**SELECTION REQUIREMENTS**
- This position requires applicants to complete an interview. Interviewed applicants who possess the qualifications best suited to fulfill the responsibilities of the position will be selected.

**THIS POSITION IS EXEMPT FROM THE CAREER SERVICE**

**ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.**

**The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.**

**City of Chicago**
- Brandon Johnson, Mayor

**Applications for this position will be accepted until 11:59 pm CDT on 5/17/2024**

**Job Posting**: May 2, 2024, 1:55:01 PM | **Closing Date (Period for Applying) - External**: May 17, 2024, 11:59:00 PM

**Salary**: $94,992.00 **Pay Basis**:Yearly

  • IT Application Owner

    3 weeks ago

    Chicago, Illinois, United States AXA Partners Full time

    Position SummaryWithin the North America IT organization of AXA Assistance US, IT Application Owner manage development and maintenance activities for an application portfolio within the Region.IT Application Owner is fully in charge of the Applications under scope, from Business Requirements to Production, and must assure the quality of the delivery of their...

  • Product Owner

    17 hours ago

    Chicago, United States Combined Insurance Full time

    Chubb is seeking a Product Owner to lead Combined Insurance’s efforts to deliver customer solutions and business automation that will improve the experiences of policyholders, agents, brokers, and employers. You will be joining our fast-paced, high energy, growing company. For nearly 100 years in the insurance industry, our company has been passionate...

  • Senior Digital Product Owner

    3 days ago

    Chicago, United States Caterpillar Financial Service Corp Full time

    Career Area:Business Technologies, Digital and Data Job Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...

  • Lead Owner's Representative

    1 month ago

    Chicago, United States IFF Full time

    Description: **Title**: Manager, Research Design & Practice **Employee Status**: Full Time-Exempt **Grant Funded**: No **Salary**: Grade 7 Starts at $107,700 **Reports to**: Vice President, Organizational Learning **Matrix Reporting**: None **Department**: Social Impact Accelerator-Organizational Learning **Location**: Chicago, IL **Department...

  • Senior Client Service Manager, Institutional Trust

    2 weeks ago

    Chicago, United States Northern Trust Corporation Full time

    About the Asset Owner Segment, Americas The Segment is part of the Asset Servicing Division, responsible for roughly half of Northern Trust's total global assets under custody, as well as newly formed innovative businesses such as Northern Trust Fron Trust, Service Manager, Client Service, Owner, Manager, Relationship Manager, Technology

  • Product Owner

    4 weeks ago

    Chicago, United States Millennium Trust Company Full time

    Take the next step in your journey. At Millennium Trust Company, you will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering...

  • Owner Operator

    3 weeks ago

    Chicago, United States Direct Impact Logistics Full time

    Owner Operator Furniture DeliveryDirect Impact Logistics is looking for an Owner Operator/Independent Service Provider Driving Team for furniture delivery routes with basic assembly. Average Weekly Gross: $4,000 / WeekDuties & Responsibilities:Timely and accurate delivery including assembly of furniture.Selection and use of basic tools to assemble.Adjust and...

  • Product Owner

    2 weeks ago

    Chicago, United States Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...

  • Product Owner

    3 weeks ago

    Chicago, United States Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...

  • Product Owner

    6 days ago

    Chicago, United States Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...

  • Product Owner

    3 weeks ago

    Chicago, United States Tiger Analytics Full time

    Job DescriptionJob DescriptionTiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various...

  • Product Owner

    4 weeks ago

    Chicago, United States Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...

  • Product Owner

    17 hours ago

    Chicago, United States Cognizant Full time

    **Product Owner (Wealth Management Data Product) - BANKING & Financial Services** **Cognizant Consulting** **Chicago, Illinois - On-Site** **ABOUT US** **COGNIZANT CONSULTING** Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 6,000...

  • Vice President

    1 week ago

    Chicago, United States JPMorgan Chase Full time

    Job Description We are looking for a leader who is passionate about using data to accelerate product development, drive business growth, and improve the Chase customer experience!As a Vice President - Fraud Data Owner within the Consumer and Community Banking of JPMorgan Chase, you will be important to the firm's agenda of enabling the business to drive...

  • Product Owner

    3 weeks ago

    Chicago, Illinois, United States Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...

  • Information Governance Manager

    4 weeks ago

    Chicago, United States CME Group Full time

    Description CME Group is seeking an experienced Information Governance ("IG") Manager, positioned within the organization as an Agile Product Owner ("PO") serving as a single point of contact and advocate for stakeholders as part of the Data & Analytics Portfolio at CME Group. The Data & Analytics Portfolio represents a collection of teams working on...

  • Senior Digital Product Owner

    1 week ago

    Chicago, Illinois, United States Caterpillar Full time

    Career Area: Business Technologies, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable...

  • CDL-A Owner Operators Wanted

    2 weeks ago

    Chicago, United States Allbound Carrier Inc Full time

    Position title CDL-A Owner Operators Wanted Description Allbound is a small family company that will provide you with steady freight and consistent miles through our network of shippers and freight brokers to help you achieve great earnings and business growth. If you have the motivation to excel and take pride in doing your job extremely well, we will...

  • Supply Chain Category Owner

    1 week ago

    Chicago, United States HAVI Full time

    Overview: Do you have a passion for supply chain and a desire to lead food and packaging categories on behalf of one of the biggest brands in the world? The Supply Chain Category Owner role is a key internal and client facing partner creating the strategy and executing the process of assuring supply and minimizing obsolescence to support successful...

  • AEM Technical Product Owner

    2 days ago

    Chicago, United States Blend Full time

    Blend is an innovative technology company revolutionizing the consumer lending experience. With a commitment to simplicity and transparency, Blend leverages technology to streamline loan access and financial management. At the heart of our mission is the integration of technology and human insight, aiming to transform financial services into a more...