Residence Manager

1 week ago

Brooklyn, United States Heartshare Human Services Of New York Full time

**About HeartShare**

For over 100 years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.

**Job Summary**

Under the supervision of the Director of Programs, the Residence Manager is responsible for the day-to-day operations one residential program serving people with developmental disabilities.

In conjunction with the Director of Programs, the Residence Manager is also responsible for providing leadership, vision, and direction in the following areas: client services; program development; fiscal management, regulatory compliance; physical plant management; and program staffing.

**Responsibilities**:
The Residence Manager is a member of the HeartShare’s Managers Group and attends quarterly managers’ meetings.

Set the course and direction of the residential programs under his/her supervision.
- Provide a setting that offers the highest level of care to persons served and ensures that all individuals receiving services are treated with the utmost respect. Ensure that the confidentiality of program participants is respected at all times.
- Represent HeartShare, both within and outside the organization, in a manner that promotes the mission, vision, values, and goals of the agency. Personally adhere to HeartShare’s Standards & Values Statement, in addition to all other agency policies and procedures. Ensure that HeartShare’s Standards& Values are maintained by all program staff.
- Take a proactive approach to services and care, always seeking new ways to assist individuals to reach their fullest potential.
- Advocate appropriately and professionally on behalf of program participants, as required.
- Ensure the smooth and effective functioning of the Program Planning Team process throughout assigned programs.
- Ensure ongoing optimum level of quality in the areas of health and safety, sanitation, and nutrition. Ensure that program participants are clean and safe at all times. Ensure that no program participant is inappropriately left alone or unsupervised at any time
- Conduct regular observations of services, as well as periodic observation of community inclusion activities. Ensure that appropriate community inclusion and recreational activities are occurring on a regular basis for all residents.
- Ensure the appropriate reporting, review and follow-up of all incidents, including allegations of abuse and neglect and serious reportable incidents, within mandated timeframes.
- Be available on-call 24 hours a day to handle emergencies and/or other issues requiring immediate guidance and intervention.
- When necessary, perform DSP duties (supervision, medication administration, medical appointments) when shortages of staff may impact service delivery.
- Ensure that a comprehensive program of in-service trainings is in place for all staff and that each new staff member receives all appropriate on-site training utilizing the residential training checklist.
- Ensure that appropriate staff supervision occurs on a regular basis (monthly individual supervision and quarterly performance evaluations) and that annual staff performance evaluations for all program staff are completed and submitted to Human Resources within the mandated timeframe.
- Ensure that programs meet and exceed all regulatory standards and that program staff follow all state and federal regulations, as well as HeartShare’s internal policies and procedures. Ensure that programs satisfactorily pass both internal HeartShare surveys and OPWDD surveys/audit and that no 45 or 60 day letters are issued.
- Ensure that all program operations are within budget and submit all written reports and documentation on a timely basis.
- Oversee the personal finances for each person served and ensure timely completion of all transactions, record keeping, review and sign-off in compliance with regulatory standards.
- Ensure that the physical plant is properly maintained and that the monthly physical plant checklist is conducted and completed.
- Ensure appropriate enforcement of agency’s dress code.
- Serve as a role model for both program participants and program staff. Conduct oneself in a professional manner at all times. Use positive approaches when handling difficult situations. Avoid gossip and negative discussions. Be flexible and adapt to change.
- Aspire to continuing professional growth and development. Attend appropriate external trainings and workshops, and maintain certification in CPR/First Aid and SCIP, as required.
- Participate in both internal and external committees, work groups, and professional/consumer organizations, as assigned, including monthly cluster meetings, quarterly managers’ meetings, and periodic residential managers meetings. Provide professional supports to peers as needed and requested.
- Act as a liaison and ambassador fo

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