Technical Support Technician

3 weeks ago

Irvine, United States Fisher & Phillips LLP Full time

**Technical Support Technician**

At Fisher Phillips, we know exceptional talent is the key to our success to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your professional development. If you have a growth mindset, are eager to challenge yourself, and desire to work with a team of professionals instituting change on an ongoing basis, keep reading.

**THE OPPORTUNITY**

**POSITION RESPONSIBILITIES**
- Provide an excellent customer service experience.
- This position is 90% phone contact with end-users with the remaining time focused on other requests.
- Collaborate and gain the respect, trust and confidence of the Firm’s attorneys and professional staff.
- Follow up on outstanding requests and ensure a timely resolution.
- Support audio and video equipment conference room requests.
- Install, modify, and repair computer hardware and software.
- Support iOS and Android mobile devices.
- Responsible for office moves, conference room technology setup if primary work location is in the Atlanta or Irvine offices.
- Follow Fisher Phillips asset management procedure for handling IT assets including intake of new equipment, moving of existing equipment and retiring end of life equipment.
- Complete special projects and occasional participation in after-hours testing for system updates or deployments.
- Assist users with personal hardware as needed to access firm resources.
- Perform other duties as assigned.

**QUALIFICATIONS**
- Deep personal commitment to integrity, exceptional judgment, and the highest standards of ethics.
- Possesses excellent written and verbal communication competencies with an aptitude to communicate with others.
- Ability to function in a fast-paced, service-oriented environment, and prioritize multiple projects daily and adjust to shifting priorities.
- Demonstrate ability to grasp and implement new concepts quickly.
- Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information.
- High school diploma or equivalent and three or more years of concentrated Service Desk experience preferably in a law firm environment; or equivalent combination of education and experience. Microsoft Office, MTA, MCSA Windows 10/11, or COMPTIA A+ Certification desired.
- 3 -5 years of experience in a Microsoft environment.
- Participate with rotating on-call and after-hours support.
- Ongoing interest in personal, professional career development and training.
- Experience with supporting or utilizing administrative features for: Aderant, Intune, iManage, Mimecast, VPN, Windows LAPS, LogMeIn/GOTO remote management, ZOOM meetings and phones, Office 365, Adobe Acrobat DC, BigHand Dictation, Workshare, FortiClient, OKTA, JIRA, BitLocker, Internet Browsers, etc.
- Knowledge of DOS Commands with printer trouble shooting.

**REQUIREMENTS**
- Microsoft Office 365
- Active Directory
- Dell hardware, Printers, Scanners, Computer Peripherals.
- Strong familiarity with mobile operating systems including iOS (iPhone & iPad) and Android.
- Client PC Connectivity - ethernet, TCP/IP and VPN
- File server knowledge
- Experience with SCCM and AutoPilot imaging
- Ability to communicate technical information both verbal and written to a wide range of end-users

**WHAT WE PROVIDE**

Fisher Phillips offers a comprehensive benefits package for eligible staff that includes medical, dental, and vision benefits, paid time off, paid holidays, 401(k) and profit sharing, life insurance, long-term disability, and an employee assistance program. We also offer optional benefits such as critical care, accident and hospital indemnity insurance, a student loan refinancing program, life insurance for dependents, and pet insurance.

**No relocation costs. Principals only; no calls please.**
- The hourly rate range for this position is $31.25 - $38.46. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law._

  • Automotive Technician, Irvine BMW

    3 weeks ago

    Irvine, United States BMW Dealer Technician Opportunities Full time

    Job DescriptionReceiving and carrying-out Repair Orders as dispatchedPerforming diagnostic services and troubleshooting to determine repair needsProviding labor, time, and parts estimates for repair services Performing high quality and efficient repair services for various automotive systems, including engine, steering, suspension, brakes, and air...

  • Support Technician Supervisor

    3 days ago

    Irvine, United States Blizzard Entertainment Full time

    Responsibilities : Lead and mentor a local sub-team of Support Technicians. Provide workflow support for a time-zone distributed development team. Assist individual developers in the technical aspects of content creation. Maintain communication for issues that impact the development process. Ensure quick resolution or escalation of issues...

  • Senior Technical Support Specialist

    7 days ago

    Irvine, United States Addison Group Full time

    We have partnered with a large privately owned insurance broker and are looking to add a senior technical support specialist to their team. Job Description: 12-18-month contract with potential to convert. hybrid 2 days onsite opportunity someone local to the Irvine or Laguna Area, that could get onsite if emergencies arise in Los Angeles. Providing support...

  • Field Desktop Support Technician

    6 days ago

    Irvine, United States OSI Digital Full time

    Position Title: Field Desktop Support Technician (End User Computing) Location: Orange County, CA Shift Time: 3 PM- 12 AM midnight Role: Job Description: OSI Digital is seeking an experienced Field Desktop Support Technician with a focus on End User Computing to provide operational support. This position involves overseeing the day-to-day activities of the...

  • Field Desktop Support Technician

    2 weeks ago

    Irvine, United States OSI Digital Full time

    Job DescriptionJob DescriptionPosition Title: Field Desktop Support Technician (End User Computing) Location: Orange County, CAShift Time:  3 PM- 12 AM midnightRole:Job Description:OSI Digital is seeking an experienced Field Desktop Support Technician with a focus on End User Computing to provide operational support. This position involves overseeing the...

  • Behavior Technician

    3 weeks ago

    Irvine, United States Easterseals Southern California Full time

    ?Supports and works with participants diagnosed with autism and severely challenging behavior of all ages; May include aggression, property destruction, self-injurious behavior, feeding issues, etc. Services may be at the participant's home, communit Technician, Behavior, Support, Behavioral, Microsoft, Treatment, Healthcare

  • IT Desktop Support

    1 month ago

    Irvine, United States OSTechnical Full time

    Job Title: IT Desktop Support TechnicianPay: $30-35 per hourDuration: 3-month contract roleLocation: Irvine, CAOverview:Our client in real estate seeks an IT Desktop Support Technician. You'll troubleshoot hardware/software issues, primarily in Windows environments, offering both in-office and field support across locations like Irvine, Orange, Anaheim and,...

  • IT Desktop Support

    1 month ago

    Irvine, United States OSTechnical Full time

    Job Title: IT Desktop Support TechnicianPay: $30-35 per hourDuration: 3-month contract roleLocation: Irvine, CAOverview:Our client in real estate seeks an IT Desktop Support Technician. You'll troubleshoot hardware/software issues, primarily in Windows environments, offering both in-office and field support across locations like Irvine, Orange, Anaheim and,...

  • Field Desktop Support Technician

    4 weeks ago

    Irvine, United States OSI Digital Full time

    Job DescriptionJob DescriptionField Desktop Support Tech Role: Full Time- On siteLocation: Orange County, CA OSI Digital is looking for a Field Desktop Support Tech II to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their...

  • Desktop Support Technician

    2 days ago

    Irvine, United States Smart IT Frame LLC Full time

    Greetings from Smart IT Frame !!!About Our CompanySmart IT Frame specializes in enabling you with your most critical line of resources. Whether it’s for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging...

  • Desktop Support Technician

    2 days ago

    Irvine, United States Smart IT Frame LLC Full time

    Greetings from Smart IT Frame !!!About Our CompanySmart IT Frame specializes in enabling you with your most critical line of resources. Whether it’s for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging...

  • Repair Technician

    4 days ago

    Irvine, United States Express Employment Professionals – Irvine, CA Full time

    Express Employment Professionals, Irvine is recruiting for an Electronics Repair Technician for for a third-party logistics firm specializing in the medical device industry. This is a permanent, full-time, evaluation hire career opportunity starting at $25.00 to $29.00/hour.Responsibilities:Troubleshoot and repair electronic devices (e.g. personal computers,...

  • Repair Technician

    4 days ago

    Irvine, United States Express Employment Professionals – Irvine, CA Full time

    Express Employment Professionals, Irvine is recruiting for an Electronics Repair Technician for for a third-party logistics firm specializing in the medical device industry. This is a permanent, full-time, evaluation hire career opportunity starting at $25.00 to $29.00/hour.Responsibilities:Troubleshoot and repair electronic devices (e.g. personal computers,...

  • Repair Technician

    4 days ago

    Irvine, United States Express Employment Professionals – Irvine, CA Full time

    Express Employment Professionals, Irvine is recruiting for an Electronics Repair Technician for for a third-party logistics firm specializing in the medical device industry. This is a permanent, full-time, evaluation hire career opportunity starting at $25.00 to $29.00/hour.Responsibilities:Troubleshoot and repair electronic devices (e.g. personal computers,...

  • Jr Technical HealthCare Software Support

    2 days ago

    Irvine, United States TCWGlobal Full time

    Jr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST) **We are currently reviewing candidates with 2-10yrs experience customer support of Technical Software within a call...

  • Jr Technical HealthCare Software Support

    4 days ago

    Irvine, United States TCWGlobal Full time

    Job DescriptionJob DescriptionJr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST)**We are currently reviewing candidates with2-10yrs experience customer support of Technical...

  • Jr Technical HealthCare Software Support

    5 days ago

    Irvine, United States TCWGlobal Full time

    Job DescriptionJob DescriptionJr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST)**We are currently reviewing candidates with2-10yrs experience customer support of Technical...

  • Calibration / Metrology Technician II

    1 week ago

    Irvine, United States Medtronic, plc Full time

    As a Calibration/ Metrology Technician II, you will collaborate with fellow Technicians and Engineers in the inspection and testing of electrical systems and equipment to locate and diagnose malfunctions, using visual inspections, testing devices and Technician, Calibration, Technical, Equipment, Tech, Manufacturing

  • Technical Trainer

    3 days ago

    Irvine, United States Orion Group Full time

    Technical Trainer 12-month initial contract $42/HR M-F Remote Opportunity Orion Group is seeking a technical trainer to work for our pharmaceutical client in a fully remote position. We are seeking candidates that have the following skillset: Proven experience as a technical trainer, corporate training specialist, or related position. Experience in designing...

  • Service Desk Technician

    23 hours ago

    Irvine, United States Visium Resources Full time

    Details: Visium Resources has been asked to identify qualified candidates for this Service Desk Technician position. This position is a contract opportunity, which is located in Irvine, CA and will be on-site. The position is expected to last 3 months and is part of a "refresh" project. The Service Desk Technician role is responsible for monitoring the...