Member Service Rep

2 weeks ago

Appleton, United States Prospera Credit Union Full time

**_The ability to speak and write fluently in English and Spanish is required for this opportunity._**

**Juntos abrimos las puertas de oportunidades para nuestra comunidad** Imagine being able to get answers to your banking and lending questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the help you need to meet your financial goals. At Prospera Credit Union, we want members of all languages to feel valued and find their path to financial success by working with our Bilingual Member Service Representatives.

If you're fluent in English and Spanish and have prior retail experience, we will provide the opportunity for you to put your energy, skills, and passions to work, helping our members prosper.

Our Teller/Member Service Representative (MSR) is the ultimate multi-tasker, experience-maker and arguably one of the most important roles at the credit union. If you possess a love for people and a flare for precision - this role is for you

In other words, the MSR is one of our _most_ critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations.

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

We currently have an opportunity as a **Full Time Member Service Rep/Teller** - **Bilingual English/Spanish** at our **Darboy **Location:

- Full-Time
- Must be available to work within the hours of 8:15AM - 5:15 weekdays (until 5:45PM Thursdays)
- Must be available to work a Saturday rotation from 8:45AM - 12:15PM (rotational with other branch staff)

As a member of our dynamic team, you will be responsible for:

- Providing professional, friendly and personalized member service during each interaction.
- Act as the face of the organization and one of the first points of contact for our members.
- Accurately processing a variety of financial transactions (deposits, withdrawals, loan payments, etc.).
- Creating conversations with members to help identify their needs.
- Providing information and education about various products and services such as online banking, mobile app banking, bill pay, mobile check deposit, ITM services and other electronic banking services.
- Making appropriate referrals and suggestions to other team members who specialize in different areas such as loans, investments, mortgages, etc.
- Understand and be accountable for executing all job functions in a way that is consistent with all requirements of Bank Secrecy Act (BSA) and the USA Patriot Act/Customer Identification ACT (CIP) and other regulations.
- Other duties as assigned.
- Must be fluent in English and Spanish, in both verbal and written interactions. - REQUIRED
- A passion for helping people and creating the best experience for both external and internal contacts.
- Ability to solve problems quickly and accurately.
- Positive approach and great communication skills.
- Strong attention to detail.
- Working knowledge of basic math, including the ability to balance cash.
- Experience in a credit union or bank environment is very helpful.
- High School Diploma or GED.
- Cash handling experience is a plus, but we will train.

**_

Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

**_ Life is short. Work somewhere awesome_**

**_**_ _*_*

At Prospera Credit Union, we embrace and respect employee differences in ethnicity, race, religion, sexual orientation, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, socio-economic status, veteran status, and all other characteristics that make our employees unique.

Benefits for this full-time role
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off Program
- Short Term Disability
- Long Term Disability
- 401(k) with Match
- Pension
- Employee assistance program
- Professional development assistance
- Referral program for great new hires
- Bilingual Differential

Schedule:

- Day shift
- Monday to Friday, rotational Saturday mornings

**Education**:

- High school or equivalent

**Experience**:

- We will train
- Credit union or bank experience: 1 year (Preferred, but not required)
- Retail: 1 year (Preferred, but not required)
- Cash handling/customer service: 1 year (Preferred, but not required)

Primary Work Location:

- Prospera Credit Union, N9660 County Road N, Appleton, WI 54915
- May be assigned to other branches within the Fox Valley

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