Front Desk Team Lead

4 weeks ago


Appleton, United States Crunch Appleton Full time
Job DescriptionJob DescriptionCan you help create and maintain a friendly, welcoming, and fun environment?

The Front Desk Team Lead is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages and motivates.

Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications

Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed. Establishes, monitors and analyzes the front desk budget

Develops and implements front desk policies and procedures

Conducts departmental meetings

Conducts customer service training for all employees

Covers front desk shifts as needed and creates front desk schedule, monthly

Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Must be highly motivated have excellent communication and interpersonal skills

Excellent management and leadership skills

Good organizational skills

An understanding of health club operations

Must be able to work days, evenings, and weekends

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

Must have experience in customer service

Experience in a health club or the hospitability industry is preferred

College degree preferred

CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)


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