Customer Service Clerk

2 weeks ago


Appleton, United States Schwarz Partners Full time

**Customer Service Clerk**

Appleton, WI, USA ? Combined Locks, WI, USA Req #229 Friday, January 21, 2022 Integrity Fiber Supply , a subsidiary of Schwarz Partners, is currently seeking a Customer Service Clerk to support our Combined Locks/Appleton office. The Customer Service Clerk is onsite at a large IFS customer mill location. This person will be one of the contacts for mill suppliers and customers to reach out to for inquiries. This person will work closely with the customer service and sales teams to provide excellent service to the mill while keeping diligent records that assist with monitoring inventory levels

Integrity Fiber Supply truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

* Provide excellent service to customers and suppliers while scheduling and tracking orders.

* Obtain release numbers or booking information (weekly, monthly or by load) from customers and send to suppliers as needed.

* Keep detailed records of release numbers and transactions and enter all necessary information into CieTrade or other software tracking systems.

* Obtain and negotiate freight rates with carriers and freight brokers, work with carriers and brokers to schedule and track loads.

* Effectively and respectfully communicate with suppliers, customers, vendors and team members via phone, email, video conferencing and in person meetings.

* Respond to customer and supplier inquiries for product information, availability, order status, pricing and documentation.

* Assist with tracking and scheduling of loads into mill at the direction of the sales team and mill reps. Issue release numbers on behalf of the mill.

* Inventory tracking and physical inventory checks as needed at the mill and/or warehouses.

* Collaborate with sales team, accounting group and customer service team on a daily or as needed basis.

* Resolve supplier and customer complaints or inquiries in a professional manner as they arise.

* Pull reports as needed for the sales team.

* Check in with accounts on a regular basis to ensure service needs are being met and persistently look for ways to improve current levels of Customer Service.

* Regular and predictable attendance.

REQUIRED EDUCATION & EXPEREINCE:

* High school diploma or equivalent.

PREFERRED EDUCATION & EXPEREINCE:

* Customer service background.

* Administrative experience.

REQUIRED SKILLS & ABILITIES:

* Proficient skills in Microsoft Office.

* Excellent verbal and written communication skills.

* Possess a high level of confidence, enthusiasm, and a positive attitude.

* Ability to multitask, prioritize, and manage time effectively.

* Basic math and number proficiency.

PREFERED SKILLS & ABILITIES:

* Previous knowledge or experience with CieTrade and/or 360.

* Previous knowledge or experience within transportation industry.

AS AN INDUSTRY LEADER, INTEGRITY FIBER SUPPLY OFFERS:

* Year-round employment for job stability.

* Unlimited opportunities for growth, training, and career advancement.

* Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more).

* A clean facility, featuring state-of-the-art technology.

* A respectful, empowering, team-oriented and employee-friendly environment.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team

*Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.* **Other details**

* Job Family Office

* Pay Type Hourly

* Min Hiring Rate $22.50

* Max Hiring Rate $25.00


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