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Office Manager
3 months ago
Overview:
We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a **Office Manager **to join our El Segundo** **team supporting the** [LAX **Airport]**.
*** We are seeking an experienced and dynamic **Office Manager **to oversee the office operations, executive event planning and Master Training functions at dnata catering. The **Office Manager **will be responsible for coordinating and executing all office-related tasks, ensuring smooth operations and efficient communication.
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
You Will:
- Ensure regulatory compliance and partners with operations to identify and reduce legal risks.
- Provide HR operation support as needed.
- Responsible for all LAWA badging, audits and training for the unit.
- Support Operations with all Unit needs for the following: City of El Segundo, State of CA, LAWA, Landlord of Building & Repairs.
- Manage and oversee all administrative tasks related to VIP and other catering events, including but not limited to menu planning, scheduling, correspondence, record-keeping and document management.
- Coordinate event logistics, including venue bookings, equipment rentals, and transportation arrangements.
- Maintain and organize event calendars, ensuring proper coordination of resources and timely execution of tasks.
- Assist in the creation and distribution of event-related materials, such as menus, proposals, and contracts.
- Serve as a point of contact for internal and external stakeholders, including clients, vendors, and team members, providing excellent customer service and addressing inquiries or concerns.
- Collaborate with the VIP Global Network team to ensure all unit events are catered to customer expectations.
- Follow up with customer complaints and ensuring the customer is satisfied.
- Oversee quality of food and packaging on orders prior to being packed and sent out to customer.
- Assist in the preparation of reports and presentations for management, providing insights and recommendations for process improvements.
- Support the coordination of staff training and development activities, ensuring continuous improvement and professional growth within the unit.
- Master Trainer: Travel to other unit locations, conduct TTT and/or OJT training. Ensure training matrix is updated and log all completed trainings is maintained.
- Work closely with the senior leadership team to ensure Corporate Executives Meetings & Events are executed consistently and according to dnata standards. This includes but is not limited to: agenda preparation/menu planning/conference room & decor set up hotel & restaurant bookings/gift baskets/shopping for special events.
**NONESSENTIAL FUNCTIONS**:
- Other duties as assigned by management.
This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package.
**$82K - $125K**
You Have:
**EDUCATION**:Bachelor’s degree in business administration, Hospitality Management, or a related field.
- Proven experience as an Office Manager or in a similar administrative role, preferably within the catering or event management industry.
- Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals and build positive relationships.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability to changing priorities.
- Knowledge of catering and event management processes and best practices is an advantage.
- Familiarity with aviation catering operations is a plus.
- Previous experience working in a Food Manufacturing or hospitality environment.
- Strong technical ability to work with excel spread sheets, formulas, custom reporting, interfaces, and data transfer.
- Must be highly focused on delivering excellent customer service, being self-driven, and developing effective relationships throughout the organization.
- Complete TTT Training within the first 60 days of employment and Master training within first 3 months.
- Travel up to 50% to ensure TTT/OJT and/or re
