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(Korean Bilingual) Technical Support Specialist

1 month ago

Torrance, United States Harmonious Hiring Full time

**Job Title**: Technical Support Specialist - Engineering Products

**Location**: Torrance, CA

**Salary**: $68,000 - $80,000 annually

**Summary**:
**Essential Duties and Responsibilities**:

- Plan and conduct customer visits for technical support as needed.
- Engage in test runs and trials based on requests from field sales or customers, providing necessary support and expertise.
- Review customer documents like blueprints and plans for trial tests and provide machining suggestions.
- Develop cost estimates and projections for customers’ use of proposed products to highlight potential benefits.
- Recommend changes in equipment, processes, or materials to improve cost efficiency or operational effectiveness.
- Offer technical services related to the use, operation, and maintenance of products.
- Support and conduct technical training sessions for clients and sales personnel.
- Compile and submit weekly and monthly reports to Supervisors or Managers.
- Engage in continuous learning and sharing of information with colleagues regarding distributor interactions and experiences.
- Assist in creating manuals and technical publications and in researching products and industry trends.
- Monitor competitors and evaluate their products and activities.

**Supervisory Responsibilities**:

- This position has no direct supervisory responsibilities.

**Competencies**:

- **Analytical Thinking**: Ability to synthesize complex information, research data, and use experience for decision-making.
- **Creative Design**: Ability to generate innovative solutions and adapt designs based on feedback.
- **Problem Solving**: Proficient in identifying issues and formulating timely solutions.
- **Project and Technical Skills Management**: Capable of managing projects from inception to completion and sharing technical expertise.
- **Customer and Interpersonal Service**: Strong ability to manage customer needs and maintain effective relationships.
- **Communication**: Excellent oral and written communication skills, with an emphasis on clarity and detail.
- **Leadership and Teamwork**: Ability to inspire others and work collaboratively towards common goals.
- **Adaptability and Initiative**: Flexibility in handling change and proactive in taking on new challenges.

**Qualifications**:

- BA in Industrial Engineering or related field; or equivalent combination of education and technical support experience.
- Bilingual proficiency in Korean and English is essential.
- Strong ability to read, analyze, and interpret technical documents and respond effectively to inquiries.
- Proficient in mathematical concepts and reasoning abilities relevant to the position.
- Familiarity with database, CRM, internet, spreadsheet, and word processing software; CAD/CAM experience (Siemens NX preferred).

**Physical Demands and Work Environment**:

- Occasional need to stand, walk, or sit for extended periods.
- Regular use of hands and arms for writing and working.
- Requires close and distance vision, color perception, and depth discernment.
- Potential exposure to fumes, airborne particles, chemicals, and electrical shock risks.
- Typically, the environment is of moderate noise level.

Pay: $70,000.00 - $80,000.00 per year

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Bachelor's (required)

**Experience**:

- technical support or engineering: 2 years (required)
- CAD OR/AND CAM software: 1 year (required)

**Language**:

- Korean (required)

Work Location: In person

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