Disputes Specialist

2 weeks ago


Torrance, United States Bankcard Services Full time

**GENERAL FUNCTION**:Under moderate supervision, reviews credit card dispute cases to determine financial liability under the appropriate network operating regulations. Partners with the line of chargeback and risk team to provide direction and support to merchants regarding chargeback rules and regulations.

**ESSENTIAL DUTIES & RESPONSIBILITIES**:

- Monitor and notify merchant of incoming chargeback/compliance cases.
- Enter and manage chargeback data.
- Prioritize cases per due date and manage time sensitive representments.
- Collect support documents to represent cases to issuer.
- Research cases, draft rebuttal letters, prepare and submit representments to issuer
- Educate merchants of chargeback procedure and risk.
- Advise merchant on chargeback prevention.
- Support internal staff with chargeback risk and information.
- Analyze chargeback cases and trends.
- Research Visa/Mastercard/Discover/American Express rules and regulations to improve dispute strategy.
- Performs other tasks as assigned.

**MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED**:

- Bilingual **English** (superior verbal/writing skills) **Korean** (oral proficiency, some reading and writing).
- Recommended High School or College courses include those related to business, such as accounting, management.
- Knowledgeable of computer, internet, web functions and MS Office and authoring software
- Project management skills/Strong analytical skills

**BENEFITS**:
Medical/Dental/Vision/Life Insurances, Paid Sick Leave, Paid Holidays, Accrued Vacation, 401K and Life Insurance
- **BankCard Services is proud to be an Equal Opportunity Employer**_

Pay: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Microsoft Office: 1 year (preferred)

**Language**:

- Korean (required)
- English (required)

Work Location: In person



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