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Guest Service Agent

2 months ago

Houston, United States Sloomoo Institute Full time

Sloomoo Institute is a rapidly growing interactive experience based on play, #satisfying through handmade slime, tapping into the senses, and ASMR. We are an art-inspired, immersive haven of color, design, and joy. Launched in NYC in the fall of 2019, Sloomoo Institute has been an enormous success, attracting hundreds of thousands of guests and billions of media impressions. Even more, slime play is known to support stress relief as much as it does your imagination Driven by a mission to provide a reprieve from the chaos of the world, the brand has close ties.

As a Slime Experience Ambassador at Sloomoo, you’ll be influential in delivering a joyful, fun, and safe experience to our guests. This role involves greeting guests, facilitating interactive slime activities, managing guest flow, and ensuring the environment is clean and welcoming. You'll serve as the primary point of contact for our visitors, helping create memorable moments that inspire joy and creativity.

RESPONSIBILITIES
- Warmly welcome guests, offering an overview of activities, safety guidelines, and events, ensuring a seamless entry to an unforgettable experience.
- Efficiently process admissions and manage reservations, maintaining a keen eye on room capacity and guest flow to ensure everyone has a great time.
- Take charge of attractions, from slime-making workshops to interactive games and photo ops, bringing energy, enthusiasm, and a personal touch to each interaction.
- Oversee the operation of each experience according to our high standards, ensuring policies and procedures are followed to provide a safe, efficient, and fun environment.
- Scan and redeem tickets, ensuring a smooth transition for guests through various experiences while keeping an accurate count for room capacity.
- Adhere to scripts and spiels for each station to provide a consistent and high-quality guest experience, ensuring all interactions align with our brand standards.
- Conduct occasional maintenance and cleaning of props and attractions, ensuring they meet design specifications and reporting any issues to management promptly.
- Maintain cleanliness at all stations by picking up slime off the floor, cleaning the vats, and ensuring the glass on Slingshot and other areas is cleaned throughout shifts, contributing to a safe and inviting environment.
- Uphold the Sloomoo brand integrity both within the experience space and in all external interactions, always serving as a brand ambassador.
- Ensure safety is always prioritized, addressing, and logging any damages or repair needs, and conveying guest feedback and concerns to management.
- Support your team members, contributing to a collaborative, positive working environment where everyone can thrive.
- Other duties as assigned.

QUALIFICATIONS
- High school diploma or equivalent; further education in hospitality, tourism, or a related field is a plus.
- Previous experience in customer service or hospitality, with a flair for creating memorable guest experiences.
- Exceptional communication skills, a friendly demeanor, and the ability to engage with a diverse range of guests.
- A proactive problem-solver with a positive attitude, able to handle situations with professionalism.
- Flexible availability, including weekends, evenings, and holidays, ready to bring joy to our guests whenever needed.
- A team player who is also capable of working independently, with a genuine passion for fun, creativity, and the Sloomoo brand.

Sloomoo Culture

**Job Types**: Part-time, Seasonal

Pay: $15.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
- Weekends only

Work setting:

- In-person

Application Question(s):

- Are you available to work Thursday, Friday, Saturday & Sunday.
- This is a part-time season position, please let us know if that is fine with you.

Shift availability:

- Day Shift (required)
- Night Shift (required)

Ability to Relocate:

- Houston, TX: Relocate before starting work (required)

Work Location: In person

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