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Guest Services Agent
1 month ago
The Guest Services Agent is the first friendly interaction that sets the tone for each guest's stay at The Houstonian Hotel.
Your typical day may include booking room reservations, making a warm and welcoming first impression upon the guest’s arrival, serving as the main point of contact throughout their hotel stay and ensuring a smooth departure that leaves the guest with pleasant memories of their time at The Houstonian.
Our Guest Services Agents are friendly and professional, and they pay attention to the spoken and unspoken needs of our guests, employing anticipatory service to customize a luxury service experience that enhances the guest’s stay. Our frequent guests look forward to returning to The Houstonian because of the way you made them feel when they were here.
The ideal candidate for this role shows genuine concern for customers. They take pride in their ability to deliver an experience that delights and surprises each guest. They have impeccable communication skills, high proficiency in Microsoft Office applications, and are available for a variable schedule that includes some weekdays, weekends and holidays.
A minimum of one year in Customer Service is required. Hotel experience is strongly preferred.
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Guest Service Agent
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Guest Service Agent
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