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Remote Customer Service Agent

2 months ago

Houston, United States SVH Travel Full time

Job Opening: Remote Customer Service Agent

Department: Hospitality

Job Summary:

We are seeking a Remote Customer Service Agent to join our team in the Hospitality industry. As a Customer Service Agent, you will be responsible for providing exceptional customer service to guests, handling inquiries, resolving issues, and ensuring guest satisfaction. This is a remote position that offers flexibility and the opportunity to work from the comfort of your own home.

Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat
  • Provide information about products and services
  • Resolve customer complaints and issues in a professional manner
  • Process orders, returns, and exchanges
  • Maintain accurate records of customer interactions and transactions
Qualifications:
  • Previous customer service experience in the Hospitality industry preferred
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office and CRM software
Skills:
  • Customer-focused mindset
  • Attention to detail
  • Ability to multitask and prioritize tasks
  • Adaptability and flexibility
  • Strong work ethic

If you are passionate about providing exceptional customer service and have the skills and experience required for this role, we would love to hear from you. Apply now to join our team as a Remote Customer Service Agent