Contact Representative

2 weeks ago

Washington, United States US Office of Personnel Management Full time

**Duties**:

- Serving as primary point of contact for customers for the Postal Service Health Benefits (PSHB) Program.
- Answering incoming telephone calls and correspondence.
- Providing direct responses to specific inquiries regarding the programs
- Tracking and processing disputed claim appeals within the Group that administer the PSHB Program.
- Performing automation support activities and administrative support tasks.

**Requirements**:
**Conditions of Employment**:

- Must be a U.S. Citizen or National
- Males born after 12-31-59 must be registered for Selective Service
- Suitable for Federal employment, determined by a background investigation
- May be required to successfully complete a probationary period
- Complete the initial online assessment and USAHire Assessment, if required
- This position is eligible for inclusion in the bargaining unit. The union that represents employees in this position is the American Federation of Government Employees (AFGE) Local 32.

**Qualifications**:

- For the GS7: You must have at least one year (52 weeks) of specialized experience which is equivalent in difficulty and complexity to the GS-6 level in the Federal Service that demonstrates all of the following:

- a) Meeting and dealing with the public on health benefits and/or health insurance-related matters;
- b) Assisting individuals with technical and complex health insurance appeals;
- c) Researching, analyzing and developing responses to complex or unusual health benefits-related customer service inquiries and/or health insurance appeals;
- d) Reviewing healthcare records to resolve discrepancies; **_AND_**
e) Using automated systems to develop letters and reports, and enter or retrieve data supporting health benefits and/or health insurancerelated activities.
- **OR**

B. Have completed a 4-year course of study leading to a bachelor's degree AND meet the Superior Academic Achievement criteria based on one of the following: (1) class standing (upper third standing in graduating class); (2) grade-point average (2.95 overall or over the last two years of bachelor's degree -or
- 3.45 in your major field or over the last two years in your major); or (3) election to membership in a national scholastic honor society and meets the knowledge, skills, and abilities necessary to do the work of a Legal Administrative Specialist. Note: Please submit copies of college transcripts and documentation of class rank or national scholastic honor society membership if qualifying on that basis.
- **OR**
- You must meet all qualification and eligibility requirements by the closing date of this announcement.
- Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

**Education**:
This job does not have an education qualification requirement.

**Additional information**:
Relocation expenses will not be paid.

This job opportunity announcement may be used to fill additional similar vacancies across OPM.
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.
- Accountability
- Attention to Detail
- Customer Service
- Decision Making
- Flexibility
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whethe

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