Contact Representative

4 weeks ago


Washington, Washington, D.C., United States Non-Departmental Agency Full time
Summary

The incumbent will provide administrative support for efficient operations within the Postal Service Health Benefits (PSHB) Program.



Duties
  • Serving as primary point of contact for customers for the Postal Service Health Benefits (PSHB) Program.
  • Answering incoming telephone calls and correspondence.
  • Providing direct responses to specific inquiries regarding the programs
  • Tracking and processing disputed claim appeals within the Group that administer the PSHB Program.
  • Performing automation support activities and administrative support tasks.


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