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Care Coordinator
5 months ago
**Use your experience working with people with health challenges towards supporting individuals improving their whole health status**
**Join our team of compassionate and competent professional as a Care Coordinator in the OneCare program at Behavioral Health Network**
The Care Coordinator for the One Care Program provides high quality, community-based care management services, as well as provider, family, and collateral collaboration and consultation on assigned cases. Through the coordination and integration of care, the Care Coordinator assists individuals ages 21-65 with medical, behavioral health, and/or substance abuse concerns in navigating the health care system and improving their health outcomes in addition to addressing social determinants of health needs.
**Your experience, knowledge and great skills will support the OneCare program with the following**:
- Providing telephonic and in-person Care Management and Care Coordination support to members based on the collaborative spirit of the integrated health model that promotes improved health, independence, and self-sufficiency.
- Providing outreach services to members in the community (i.e., member homes, health clinics, collateral providers, supportive services, other community settings) as needed and/or in accordance with CCA program requirements, helping them to connect to needed resources and to overcome barriers impacting their care.
- Providing transportation for members in personal vehicles as needed (i.e., when there is a critical need that significantly impacts a member’s medical or social determinants of health status and CCA transportation and/or BHN vehicles are not available).
- Acting as primary “point of contact” for all members on caseload ensuring that members’ needs are met.
- Including all appropriate parties in the individual’s Integrated Care Team, including primary care providers, therapists, and others as indicated by the member.
- Appropriately engaging with and refers to the resources of the Behavioral Health Care Manager and Nurse Care Manager on the Integrated Care Team to effectively meet the specialty needs of members.
- Facilitating collaboration and consultation with internal and external service providers including but not limited to use of specialty care managers to meet member needs in a timely and efficient manner.
- Responding to member requests and makes referrals to other services and resources as needed in a timely manner in accordance with program requirements.
**Who are we?**
**OneCare Program**:
One Care holds each individual at the core of what it does. Through the coordination and integration of care, One Care assists adults ages 21-64 with medical, behavioral health, or substance abuse concerns in navigating the health care system and improving their health outcomes.
**Behavioral Health Network** is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities.
**Qualifications/Requirements**
- High School Diploma or GED required; Community Health Worker Certification and/or Bachelor’s Degree preferred.
- Bilingual, Spanish and English Speaking preferred.
- 1-2 years of work experience in a related behavioral health, human services and/or medical field required.
- Demonstrates cultural and linguistic competence in dealing with members with a variety of different cultural backgrounds and linguistic needs.
- Demonstrates willingness and ability to serve challenging and diverse member populations and demonstrates cultural competence in dealing with members with a variety of differing cultural backgrounds.
- Demonstrates willingness and ability to treat challenging and diverse member populations.
- Demonstrates working knowledge of community resources and how to help members access them.
- Knowledge of mental illness, the interface between mental health and medical conditions and systems, substance abuse, and care management.
- Professional demeanor in communicating with members, colleagues, and other providers.
- Ability to communicate clearly and effectively with members, providers, and staff both verbally and in writing.
- Reliable and legally registered vehicle required during all working hours.
- Valid driver’s license required.
- Has a working knowledge of CCA KPI’s and performance metrics, and how they impact the role of the Care Coordinator, the program as a whole, and the overall mission of the One Care program to improve member health outcomes.
