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Customer Service Representative
4 months ago
Lead and Mold Detectives is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.
**Position Overview**:
**Responsibilities**:
- Develop a comprehensive understanding of our products and services to provide accurate information and recommendations to customers
- Build and maintain strong relationships with upcoming and existing clients, providing exceptional customer service and support, while also utilizing sales techniques to promote additional products or services that may address their needs
- Prepare and present sales proposals, quotes, and contracts to clients, negotiating terms and closing sales deals
- Maintain accurate records of sales activities, customer interactions, and sales pipeline
- Meet or exceed monthly, quarterly, and annual sales targets and objectives
- Gather and relay customer feedback, suggestions, and concerns to the appropriate departments to continuously improve our products and services
**What we offer**:
- Competitive salary
- Generous paid time off, including sick days and vacation time
- Ongoing opportunities to accelerate your career
- Positive work environment
- Company Recharge Days
**Qualifications/Requirements**:
- Minimum of 1+ years of experience as a customer service representative
- Minimum of 1+ years of experience in sales
- Telemarketing & cold call experience preferred
- Exceptional verbal and written communication skills
- Excellent time management and organizational skills, with the ability to prioritize tasks effectively
- Proficiency in Microsoft Office Suite
- Bilingual is a plus
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
**Benefits**:
- Paid time off
- Professional development assistance
Experience level:
- 1 year
- Under 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
**Experience**:
- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
