Customer Service Representative

1 day ago


Roslyn, Washington, United States Catholic Health Service Full time
Job Title: Call Center Representative

Catholic Health Service is seeking a highly skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to patients and families, scheduling appointments, and handling a high volume of phone calls.

Key Responsibilities:
  • Welcoming patients and visitors, answering phone calls, and scheduling appointments
  • Using computer systems to refer to patient information and set up new patients in the scheduling program
  • Maintaining registration flow and efficiently moving patients through the process
  • Communicating with patients and staff, providing information and support as needed
  • Securing patient information and maintaining confidentiality
  • Performing other administrative tasks as directed by team lead
Requirements:
  • High school diploma or GED required
  • Minimum of 1 year of relevant experience and/or training in a medical receptionist/customer service role
  • Knowledge of multi-line phone system and computer software applications
  • Exceptional interpersonal communication skills and ability to work independently
Preferred Experience:
  • Prior Call Center experience in a medical office
  • Experience with electronic scheduling system and electronic medical records (EMR)
Work Environment:

This role is performed in a medical office setting, requiring the ability to sit for long periods and have manual dexterity to work computer systems and keyboard.



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