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Receptionist

3 months ago

Santa Rosa, United States Trim and Proper Full time

Trim and Proper Grooming Parlor is a busy quality-driven dog grooming salon with a cheerful luxury style atmosphere. It offers full service dog grooming, bathing, and a la carte services to dedicated clients in Bennet Valley and the surrounding areas. Focusing on attention to detail while maintaining the well-being of the pets in our care is Trim and Proper’s number one priority. With our ever growing client list, we are in need of a full time receptionist to allow our groomers fewer interruptions while working on the pets in their care.

As the receptionist, your main responsibility is to manage our front desk on a daily basis and to perform a variety of clerical tasks, scheduling, and cash handling. As a receptionist, you will be the first point of contact for our salon. You will welcome clients and inform groomers of clients' arrival. Often you will check in pet's for our groomers. You will then receive payment for finished grooms and assist in rescheduling clients. To be successful as a receptionist, you should have a positive and upbeat demeanor, as this is concurrently a customer service role. You should feel comfortable with enforcing policies and handling mild grievances. Multitasking and attention to detail are essential for success in this position. Ultimately, a receptionist’s duties and responsibilities are to ensure the front desk welcomes guests warmly, and executes all clerical tasks to the highest quality standards.

Full-time needed.

**Responsibilities**
- Greet and welcome clients as soon as they arrive at the salon
- Advise groomers when a client has arrived for a pick up/drop off
- Often check-in/ out clients and bring dogs back into the working area for groomers
- Clean up dog accidents and messes
- Communicate what our different services are to clients
- Answer incoming phone calls and acquire information from the appropriate groomers to answer clients' questions
- Contact vet clinics to get vaccine information
- Detailed message and note taking
- Receiving payment for services rendered
- Ensure reception area is tidy and presentable
- Schedule appointments (after extensive training)
- Perform other clerical receptionist duties such as filing, photocopying, and printing forms
- Take inventory and order product
- Vacuum work area and do laundry
- Create posts on our social media platforms

**Skills**
- Ability to work autonomously
- Ability to tactfully communicate and enforce policies with clients
- Professional attitude and appearance (vivid colored hair, tattoos, and piercings welcome)
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Exceptional customer service skills

Pay: $17.45 - $18.50 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Morning shift

Application Question(s):

- Please write a brief description of your interest in this position.
- What is your future schedule availability?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person