Medical Assistant Supervisor

2 weeks ago

Mesa, United States Tri-city Cardiology Consultants Pc Full time

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years.

We are searching for a **Back Office Supervisor **to join our team If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you
- ** Position Location**:East Mesa Power and Broadway (Inside Banner Health)
- ** Schedule**:Full Time Salaried
- ** Pay**:$40,000 to $55,000 annually

**TCC PERKS**
- Immediate Holiday Pay
- Annual Movie Night invite your family too
- Years of Service Awards
- Reward & Recognition Program
- Medical Benefit as low as $33.58/per pay-period
- Benefits begin first of the month following hire

***

This position supervises the back office Medical Assistant team members by leading, planning and organizing the daily to monthly functions of the team. This position works collaboratively with their direct Manager, other Managers and Supervisors, Staff, Physicians, Advanced Practice Providers and Human Resources to ensure back office operations run smoothly for optimum and efficient patient care. The key to this position is ensuring employee, physician, and patient satisfaction through ongoing open communication.

**SUPERVISORY ESSENTIAL FUNCTIONS**:
1. Supervises the workflow and workload of the team to ensure efficiency. Maintains staff schedules and adjusts schedules according to the volume needs of the department.

2. Coordinates employee communication meetings to include stand-up meetings and rounding. Coordinates and documents 1:1 meetings with staff members and departmental staff meetings.

3. Responsible for employee performance initiatives to include 30 day, 90 day, and annual evaluations. Provides input on employee discipline, coaching and improvement plans with the manager. Works with employees to correct deficiencies in performance or tasks. Oversees/monitors training for new and existing employees. Handles employee complaints and grievances in collaboration with direct managers.

4. Reviews payroll weekly and ensures accuracy. Submits payroll on a biweekly basis. Tracks absenteeism and approves time off.

5. Shadows staff annually for skill competency. Shadows staff for service competency. Sets example by utilizing AIDET and customer service standards.

6. Responds to all urgent and emergent events.

7. Collaborates with Manager in achieving patient, employee and physician satisfaction initiatives. Collaborates with Manager on the development of new policies and procedures. Assists Manager with interviewing for open positions.

8. Performs inventory control, orders supplies, oversees proper use of equipment and reports any facility issues to the Manager. May be responsible for maintaining preventative maintenance schedules for equipment, addressing equipment needs, and scheduling equipment repairs as needed.

9. Develops productivity measures and reports to achieve maximum proficiency and efficiency of staffing resources.

10. Continues to further knowledge base through self-learning, seminars, in-service trainings, etc.

**DEPARTMENT SPECIFIC ESSENTIAL FUNCTIONS**:

- Performs the essential functions of the Basic Medical Assistant when needed.
- Manage the Back Office flow for timely clinic.
- Rounds on patient exam rooms as necessary to keep patients informed of clinic flow.
- Understands and is able to teach proper EKG placement.

**MINIMUM QUALIFICATIONS**

**Education/Experience/Licenses/Certifications**

High school diploma or GED required.

Medical Assistant diploma required.

Current BLS certification (must be obtained within 90 days if not current).

Current ACLS certification (must be obtained within 90 days if not current).

Two years of experience as medical assistant.

**PREFERRED QUALIFICATIONS**

Medical Assistant Certification preferred

Associate’s degree preferred

Two years of supervisory experience preferred

Cardiology medical experience preferred

**Eligibility**

All employees must be able to provide proof of their identity and their right to work in the United States.

**In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes**:

- Competitive wages
- Monday-Friday work schedules
- Health, Dental & Vision Coverage (1st of the month following date of hire)*
- 401(k) retirement plan*
- Paid Time Off (PTO)*
- Paid Sick Leave (PSL)
- 7 Company Paid Holidays*
- 100% Company Paid Life Insurance*
- Supplemental Insurance*
- Employee Assistance Program
- Available for full-time, regular employees of Tri-City Cardiology after meeting certain eligibility requirements

Tri-City Cardiology is an Equal Opportunity Employer. All qualified applicants will r

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