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Housekeeping Supervisor-- Embassy Suites Brookfield
3 months ago
GENERAL PURPOSE
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and mínimal expenses. Work with room attendants, house persons, laundry and public area attendants under the direction of the Executive Housekeeper.
Shist start time to vary from 7:00am to 10:00am depending on Hotel needs. Availability on weekends is required.
This is a working supervisor position that will entail physical cleaning of guest rooms, public areas, offices, banquet areas, restaurant as well as the completion of laundry.
ESSENTIAL DUTIES/RESPONSIBILITIES
Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
No travel required.
Hours: Eight-ten hour shift (as needed); scheduled days and times may vary based on need.
OTHER DUTIES/RESPONSIBILITIES
May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
No travel required.
Hours: Eight hour shift; scheduled days and times may vary based on need.
SUPERVISORY DUTIES
- Three plus employees.
Pay: From $18.00 per hour
Expected hours: 38 - 48 per week
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
**Experience**:
- Hotel: 2 years (required)
- Hotel Housekeeping: 2 years (required)
Shift availability:
- Day Shift (required)
Ability to Commute:
- Brookfield, WI 53005 (required)
Ability to Relocate:
- Brookfield, WI 53005: Relocate before starting work (required)
Work Location: In person
