Customer Success Manager

2 weeks ago

Houston, United States Aveva Full time

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at

AVEVA Careers


For more information about our privacy policy and how to manage cookies, visit our

Privacy Policy


Job Title: Customer Success Manager
- Digital Engagement
- Location: Houston, TX | Philadelphia, PA | San Leandro, CA
- Employment Type: Full-Time (Hybrid)

About the Role

We are looking for highly motivated, confident, and well-organized individuals to ensure that AVEVA's customers are satisfied with the services they receive and to help identify areas where AVEVA can enhance our relationship and offerings to our customers. This position is part of the global Customer Success Team and the primary responsibility is to focus on onboarding and adoption efforts for the large segment of growth and territory accounts using different means of engagements at scale.

**Responsibilities**:
- Deliver and engage with a wide array of customers through use of our customer intelligence platform (Gainsight) to.monitor usage trends and customer health to proactively identify challenges and/or optimization opportunities- Oversee customer support activities, serving in a critical issue management role when necessary- Work closely with cross-functional sales teams and internal business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities.- Partner with Marketing, Sales and Industry Principals:
- To create effective and targeted campaigns-
- Keep track of all campaigns, analyze results and share those with the CSM Leadership, the Account Team and other departments-
- Gauge customers’ levels of engagement:
- Analyze customer health metrics, running Customer Satisfaction Survey and gather other feedback via marketing tools-
- Promote customers to a higher tier of CSM engagement-
- Represent the voice of the customer to provide input into core product, marketing and sales process-
- Work with Customer's stakeholders to understand and translate customer business requirements into technical solutions and a customer success plan- Lead a monthly review, or more frequently as needed, to drive alignment and faster resolution to accelerate customer adoption- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

Qualifications:
- Bachelor’s degree in engineering, business or related fields- Strong analytical, and problem-solving abilities- Ability to present the value of our Cloud and SaaS product offering to customers- Strong ability to help with adoption efforts- Ability to work well within cross-functional and geographically distributed teams- Experience with Gainsight and journey orchestrator is a plus

Salary Range:
$60,600.00 - $151,000.00

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

USA Benefits: Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)
- Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

  • Customer Success Manager

    2 days ago

    Houston, United States ConvergePoint Full time

    Are you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. The ideal candidate...

  • Customer Success Manager

    2 days ago

    Houston, United States Donatestock Full time

    The Customer Success Manager plays a critical role on the account management, customer support, operations, and call support teams. The Customer Success Manager will be responsible for servicing and supporting nonprofit organizations, donors, financial advisors and financial institutions. This role is a contract position with a path to full time...

  • Customer Success Manager

    3 weeks ago

    Houston, United States Pros. Full time

    Come for the culture, grow your career, and enjoy the journey When you join PROS, you’re joining a community of people who genuinely care - about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you’re going to bring your best self and do your best work. We take...

  • Customer Success Manager

    4 weeks ago

    Houston, United States recruitAbility Full time

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities. Job Description: They are seeking a highly motivated...

  • Customer Success Manager

    4 weeks ago

    Houston, United States recruitAbility Full time

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.Job Description: They are seeking a highly motivated and...

  • Customer Success Manager

    1 month ago

    Houston, United States recruitAbility Full time

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.Job Description: They are seeking a highly motivated and...

  • Customer Success Manager

    4 weeks ago

    Houston, United States recruitAbility Full time

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.Job Description: They are seeking a highly motivated and...

  • Customer Success Manager

    4 weeks ago

    Houston, United States recruitAbility Full time

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.Job Description: They are seeking a highly motivated and...

  • Customer Success Manager

    4 weeks ago

    Houston, United States recruitAbility Full time

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities. Job Description: They are seeking a highly motivated...

  • Customer Success Manager

    2 weeks ago

    Houston, Texas, United States Chronos Consulting Full time

    Our client is a next-generation B2B AI platform driving breakthrough revenue opportunities across marketing, sales and product teams in the Revenue Science space. They enable revenue teams to see beyond predictions and use data to identify prescriptive actions that drive profitable growth.They are looking for an experienced Customer Success Manager (CSM).The...

  • Customer Success Manager

    3 weeks ago

    Houston, United States Dgm Services Inc Full time

    **Job Title**: Customer Success Manager **Reports to**: Associate Director of Operations **Department/Group**: Operations **Salary Range**: $65K-$75K **Travel**: Negligible **Position Type**: Full Time **Schedule**: Monday-Friday 8 a.m. 5 p.m. **Location**: Houston, Tx **About DGM**: DGM is a family owned and operated company. We supply a wide range...

  • Customer Success Manager

    3 weeks ago

    Houston, United States DGM Services, Inc. Full time

    **Job Title**: Customer Success Manager **Reports to**: Associate Director of Operations **Department/Group**: Operations **Salary Range**: $65K-$75K **Travel**: Negligible **Position Type**: Full Time **Schedule**: Monday-Friday 8 a.m. 5 p.m. **Location**: Houston, Tx **About DGM**: DGM is a family owned and operated company. We supply a wide range...

  • Customer Success Manager

    1 day ago

    Houston, United States Enverus Full time

    Description Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and...

  • Customer Success Manager

    4 weeks ago

    Houston, United States HungerRush Full time

    Job DescriptionJob DescriptionWho We AreHungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering),...

  • Customer Success Manager

    2 weeks ago

    Houston, Texas, United States SMART Technologies Full time

    Purpose of the position Reporting to the Manager, Customer Success, you will be responsible for ensuring SMART customers achieve their desired outcomes while using our software. Leveraging customer data and analytics, you will be responsible for supporting a wide-range of customer success activities to increase product adoption, while reducing churn.Duties...

  • Customer Success Manager

    2 weeks ago

    Houston, United States DGM Services, Inc. Full time

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: **Team Management**: - Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. - Manage the Operations Team, providing direction, support, and training to team members. - Establish team goals, objectives, and performance metrics, and monitor team members'...

  • Customer Success Manager

    2 weeks ago

    Houston, United States Dgm Services Inc Full time

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: **Team Management**: - Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. - Manage the Operations Team, providing direction, support, and training to team members. - Establish team goals, objectives, and performance metrics, and monitor team members'...

  • Expression of Interest

    4 weeks ago

    Houston, United States Marlee (Fingerprint for Success) Full time

    Job DescriptionJob DescriptionWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support...

  • Customer Success Manager

    2 weeks ago

    Houston, Texas, United States C4 Technical Services Full time

    Job DescriptionJob DescriptionCustomer Success Manager Direct HireRemote % Travel requirement Position SummaryThe Customer Success Manager will work with sales staff, meets with prospective and current customers to ascertain and meet telecommunications needs relating to software solutions and other products and services offered by the company. Performs...

  • Customer Success Manager

    4 weeks ago

    Houston, United States OptiSigns Inc Full time

    Markets are changing rapidly, and there is high demand for “in person digital experiences”. Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive platform capabilities, and ease of use, give our clients a competitive...