Guest Services Supervisor

4 weeks ago

East Elmhurst, United States LaGuardia Plaza Hotel Full time

**Summary**
The primary function of the Guest Services Supervisor is to ensure the smooth operation of the Front Desk, carrying out the directions of the Front Office Manager.

**Qualifications**

To perform the job successfully, an individual must be able to adhere to each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and ability necessary to do so. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions.

**Essential Duties and Responsibilities**
- Supervise and ensure completion of all duties of Front Desk Agents.
- Maintain key control and Front Desk logbook.
- Review PMS inventory and House Count for availability and rates.
- Knowledgeable in OnQ PMS System.
- Ensure departures are done and stay overs are communicated to HK timely.
- Serve as Manager On Duty.
- Sign the closing shift report of all the agents on the shift and leave it for the NA packet.
- Ensure all transactions done by the agents are correct. Fix any discrepancies or report to the FOM and NA supervisor.
- Ensure PBX is answering and transferring calls in accordance with hotel standards.
- Attend mandatory meetings and hotel functions.
- Comply with all company standards and policies, as established in the employee handbook.
- Ensure the shift recap report is sent out to all the executive team before leaving the desk.
- Other duties as required.
- Maintain and market special guest programs.
- Balance bank daily.
- Coordinate emergency procedures.
- Complete daily shift checklist.
- Complete and print all required daily reports, records and logs as necessary.
- Ensure to sell and identify potential future business upon check in.
- Relocate guests to nearby hotels as necessary.
- Verify daily rate and availability.
- Handle all administrative tasks as directed by Management.
- Assist in scheduling Associates' shifts and lunch breaks.
- Brief Management at the end of all shifts.
- Supervise and ensure the completion of all duties of all Guest Service Agents.
- Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.

Must have a minimum of 1-2 years Guest Services experience, hotel setting strongly preferred. Strong proficiency in solicitation and prospecting. Thorough knowledge of service flow and capabilities in all front office areas.

**Job Qualifications**:
**Education**

Bachelor's Degree in Business, Management, Marketing or related field

**Experience**

Minimum 1-2 years Front Office Experience, OR, an equivalent combination of education and experience.

(Pay range: $23-$27)

  • Front Office Supervisor

    2 weeks ago

    East Elmhurst, United States LaGuardia Plaza Hotel Full time

    **$23-$27 per hour** **Summary** The primary function of the GuestServices Supervisor is to ensure the smooth operation of the Front Desk,carrying out the directions of the Front Office Manager. **Qualifications** Toperform the job successfully, an individual must be able to adhere to each ofthe essential duties satisfactorily. The requirements listed...

  • Front Office Supervisor

    4 days ago

    East Elmhurst, United States LaGuardia Plaza Hotel Full time

    **$23-$27 per hour** **Summary** The primary function of the GuestServices Supervisor is to ensure the smooth operation of the Front Desk,carrying out the directions of the Front Office Manager. **Qualifications** Toperform the job successfully, an individual must be able to adhere to each ofthe essential duties satisfactorily. The requirements listed...

  • Guest Services Staff

    1 month ago

    East Troy, United States LIVE NATION ENTERTAINMENT INC Full time

    Job Summary: Roles and Responsibilities: * Communicate venue information about policies and procedures to guests. * Look for ways to proactively assist the guest to ensure they have an enjoyable experience. * Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc. * Assist guests with needs...

  • Guest Services Staff

    1 week ago

    East Troy, United States LIVE NATION ENTERTAINMENT INC Full time

    Job Summary: Roles and Responsibilities: * Communicate venue information about policies and procedures to guests. * Look for ways to proactively assist the guest to ensure they have an enjoyable experience. * Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc. * Assist guests with needs...

  • Guest Service Supervisor | Hilton Meadowlands| East Rutherford NJ

    1 month ago

    East Rutherford, United States PM Hotel Group Full time

    Here are a few other tasks you'll be responsible for on a daily basis: - Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism Providing training and guidance for front desk staff on hotel st Guest Service, Supervisor, Guest, Service, Retail

  • Food & Beverage Supervisor

    3 days ago

    East Elmhurst, United States LaGuardia Plaza Hotel Full time

    The primary function of the Food & Beverage Supervisor is to oversee all of the daily F&B operations throughout the hotel and supervise in conjunction with the other supervisors as well as the Director. This includes the handling of scheduling, budgeting and all administrative functions. **Qualifications** To perform the job successfully, an individual...

  • Food & Beverage Supervisor

    2 weeks ago

    East Elmhurst, United States LaGuardia Plaza Hotel Full time

    $20-$22 per hour The primary function of the Food & Beverage Supervisor is to oversee all of the daily F&B operations throughout the hotel and supervise in conjunction with the other supervisors as well as the Director. This includes the handling of scheduling, budgeting and all administrative functions. **Qualifications** To perform the job successfully,...

  • Food & Beverage Supervisor

    4 days ago

    East Elmhurst, United States LaGuardia Plaza Hotel Full time

    $20-$22 per hour The primary function of the Food & Beverage Supervisor is to oversee all of the daily F&B operations throughout the hotel and supervise in conjunction with the other supervisors as well as the Director. This includes the handling of scheduling, budgeting and all administrative functions. **Qualifications** To perform the job successfully,...

  • Guest Services Staff

    4 weeks ago

    East Troy, United States House of Blues Full time

    Job Summary: Roles and Responsibilities: * Communicate venue information about policies and procedures to guests. * Look for ways to proactively assist the guest to ensure they have an enjoyable experience. * Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc. * Assist guests with...

  • Guest Services Staff

    1 week ago

    East Troy, United States House of Blues Full time

    Job Summary: Roles and Responsibilities: * Communicate venue information about policies and procedures to guests. * Look for ways to proactively assist the guest to ensure they have an enjoyable experience. * Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc. * Assist guests with...

  • Engineering Supervisor

    1 week ago

    East Elmhurst, United States Hampton Inn LaGuardia Full time

    **Summary** The primary function of the Engineering Supervisor is to oversee the daily operations of the Engineering Department and supervise in conjunction with the Facilities Director. This includes the handling of scheduling, payroll, budgeting and all administrative functions. **Qualifications** To perform the job successfully, an individual must be...

  • Engineering Supervisor

    3 days ago

    East Elmhurst, United States Hampton Inn LaGuardia Full time

    **Summary** The primary function of the Engineering Supervisor is to oversee the daily operations of the Engineering Department and supervise in conjunction with the Facilities Director. This includes the handling of scheduling, payroll, budgeting and all administrative functions. **Qualifications** To perform the job successfully, an individual must be...

  • Hotel Front Desk Supervisor

    1 week ago

    East Elmhurst, United States Hampton Inn LaGuardia Full time

    **Summary** The Front Desk Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety. Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures. To ensure that the brand standards, federal, state and local regulations are being...

  • Guest Experience Supervisor

    1 month ago

    East Rutherford, United States Midway Full time

    What you'll bring to the team: Main Responsibilities: - ️ Daily Briefings: Captain the ship with daily team briefings, ensuring everyone is on board and ready for the adventure ahead. - Department Lead: Assume the role of Duty Manager, overseeing guest service, presentation, technical operations, and safety standards. - Innovation & Team Spirit: Encourage...

  • Guest Service Agent

    5 days ago

    East Boston, United States Hilton Boston Logan Airport Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in...

  • Guest Service Expert>

    3 weeks ago

    East Brunswick, United States Smashburger Full time

    Smashburger - 591 NJ-18 [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery to...

  • Guest Service Representative

    3 weeks ago

    East Point, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • Guest Service Ambassador

    4 hours ago

    East Chicago, United States Penn National Gaming Full time

    Promotes the mychoice program in an enthusiastic manner. Promotes and executes any guest service initiatives. Opens or closes Star Club lounge in accordance with departmental policies and procedures. Completes end of shift pass down. Places, accepts, Guest Service, Ambassador, Customer Service, Microsoft, Guest, Retail

  • Floor Supervisor

    3 weeks ago

    East Elmhurst, United States Remington LaGuardia Employers Full time

    **What you will be doing** - Prepare schedules for the staff and complete the work distribution report, ensuring all sections are covered. - Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards. - Train and supervise all new associates and provide on-going training for current staff. - Check for...

  • Marina Guest Service Associate

    3 weeks ago

    North East, United States Oasis Marinas Full time

    The Marina Service Associate is responsible for providing exceptional customer service to boaters in an attentive, friendly, and efficient manner. The Marina Service Associate is responsible for assisting boaters in a prompt yet safe manner as they arrive and depart from their slip. - Guest Service Maintains pleasant, friendly and professional demeanor with...