Guest Experience Supervisor

3 weeks ago


East Rutherford, United States Midway Full time

What you'll bring to the team:
Main Responsibilities:

- ️ Daily Briefings: Captain the ship with daily team briefings, ensuring everyone is on board and ready for the adventure ahead.
- Department Lead: Assume the role of Duty Manager, overseeing guest service, presentation, technical operations, and safety standards.
- Innovation & Team Spirit: Encourage and support your team's innovative ideas, being the guiding light that sparks creativity and teamwork.
- Incentive Schemes: Collaborate with the _Operations_ Manager to develop enticing incentive schemes, boosting motivation, KPI scores, and fostering a collaborative spirit.
- Customer Service Maestro: Take the lead on all Guest Obsession initiatives, ensuring every aspect of the business is viewed through the eyes of the guest.
- Continuous Improvement: Drive positive change by evaluating and recommending improvements in the visual appeal of all guest-facing areas and experience points throughout the attraction.

***Duty Manager**:

- Undertaking Duty Manager shifts, leading by example, inspiring team members to embody excellence and to live and breathe the company values.

Health & Safety:

- ‍ ️ Safety Superhero: As our Sea Life Education Superhero, you are the guardian of Health, Safety & Security within your team. Ensure risk assessments, safe procedures, and a safety-first mindset are second nature.

**Benefits**:
**Benefits**:

- Excellent health care options (medical, dental, and vision)
- Outstanding Paid Time Off (PTO)
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities

Pay Range: From USD $21.75/Hr.



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