Guest Services Staff

4 weeks ago

East Troy, United States House of Blues Full time

Job Summary:

Roles and Responsibilities:

* Communicate venue information about policies and procedures to guests.

* Look for ways to proactively assist the guest to ensure they have an enjoyable experience.

* Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc.

* Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.

* Assist in resolving guest complaints.

* Report maintenance and cleaning issues to the respective department manager.

* May fill in temporarily with a different department to support staffing levels during peak or break times.

* Greet guests as they enter and leave the venue. May also distribute advertising flyers.

* Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.

* Show CARE by participating in venue recycling efforts before, during and after the show.

* Other job duties as assigned by Guest Services Manager or Supervisor

This position starts at $16.00 per hour

Qualifications:

* High School Diploma or equivalent

* At least 2 years in Guest Service and communications is a plus

* Creative thinker and problem solver

* Excellent verbal, written and interpersonal communication skills

* Acute sense of judgment, tact and diplomacy

* A strong-sense of teamwork and ability to execute programs

* Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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