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Marina Boat Club Manager
4 months ago
_Job Location: Chicago, Belmont Harbor_
- (Must live close by and/or have reliable transportation)_
**Please note: This role starts immediately**
Carefree Boat Club is looking for an experienced, responsible manager to join our crew If you love being outside and have boating skills and managerial experience we want you to be our Dockmaster
**We have a fun upbeat staff and are looking for someone who**:
- Is a friendly person with a positive, outgoing attitude
- Has experience with boats, local waterways, and basic mechanical or technical repair.
- Builds agile, customer service-focused teams to deliver on the evolving expectations of our members (customers)
- engages in two-way dialogue with Operations manager with ease
- Is able to think on your feet & adapt to different, often urgent situations
- Is able to work Mornings Afternoons, Evenings, and occasional late nights in varying weather conditions. You create a schedule based on your ideal work times
- Is ready to work May through November
**Who we are & what we need**
Carefree Boat Club offers members unlimited access to luxury boats without the hassle of owning. We take care of all maintenance, cleaning, and fueling. Whether you’re going out with friends, family, water skiing, or watching the Navy Pier fireworks, our team is ready to help you make memories
The Dockmaster oversees the operation of Belmont Harbor’s Carefree location. They train, supervise, and schedule dockhands, manage inventory and strive to keep the boat fleet in its best condition. Although the dockhand has specific daily job duties. The Dockmaster must take on the role of their dockhands to assist club members and their guests with the highest degree of courtesy and professionalism. The member's boating and overall club experience rests on the Dockmasters shoulders.
**Your responsibilities include**:
- Manage reservations and input maintenance in an online system.
- Continually monitor weather conditions, wave reports, local water events, local water regulations to inform daily staff responsibilities. Communicate with the operations team to orchestrate each day's safe boating time.
- Performing the same work duties as those supervised or performing more difficult/skilled tasks to assist in staff performance. **Tasks include**: Cleaning and detailing boats, organizing equipment, performing damage audits, fixing basic mechanical issues, assisting members with boarding/disembarking boats, casting off/securing lines
- Being present on the dock daily; supervising staff, maintaining inventory, organizing supplies, troubleshooting issues, and ensuring the member is getting the "Carefree experience".
- Being in constant communication with members as it pertains to their reservation, weather and boat changes, parking and guest information, general questions occasionally when not present on the dock.
- Executing daily safety and vessel inspection programs; checking oil and fluid levels, engine trim, safety equipment. Scheduling required maintenance with the Operations Manager
- Staying up to date with our vessels, capabilities, systems, amenities and equipment. Ensure that your team can accurately communicate this information to members.
- Enjoying the outdoors While you are required to be close to or on the dock most days, you will have the flexibility to make your own schedule and take time to enjoy the lake using our boats.
**Bring your passion and expertise**
Are you a bold leader? Do you have a comprehensive knowledge of Chicago waterways and power boats? Are you ready to lead and coach a small dedicated team? Bring your leadership skills to Carefree Boat Club and help us strengthen the member experience. Ready for your next adventure? Take a look at the skills we look for in our Dockmaster Managers:
- Demonstrated ability to set standards and hold team members accountable
- Commitment to delivering an outstanding customer experience
- 21+ Years old with a Valid drivers license
- Ability to work full-time: 40+ hours a week May to end of October
- Sufficient experience working outdoors, operating boats in tight waterways, in/out of slips, fueling boats. Ability to instruct members and/or staff on driving boats, or other nautical skills is a big plus
- Experience with basic power and hand tools, screwing in bolts/screws, fixing simple repairs on vessels and docks. Training is available but you must "be handy".
**Compensation**
- $800-$930/week DOE - (expected hours 40+) MAY to OCT, with an option to continue at an hourly rate into November to help winterize boats.
- Tips (staff members keep tips that are given to them directly - no pool)
- If you or the dockhand find/report/collect damage from any member who damages a boat you will get a $25-$100 bonus. Typically dockmasters split this with the staff member responsible for finding the damage
- $500 Bonus if you stay till season end (Oct 6)
- Member excessive cleaning penalties ($25-$50) are awarded to the dockmaster.
