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Part Time Customer Experience Coordinator

3 months ago

New York, United States Uni K Wax Center Kips BayUpper East Side Full time

Join our Team Uni K Wax Upper East Side and Kips Bay

We are a professional Waxing Studio that specializes in providing an ouch less waxing experience using our exclusive All Natural ELASTIK Wax. We are looking for personable outgoing professionals who can help our customers look their best. The Customer Experience Coordinator (CEC) is dedicated to each customer’s experience by making them feel appreciated and valued whether they call or enter the Studio.

**CEC Benefits**
- 16USD per hour plus products commission.
- Free and/or discounted waxing services and discounts on skin care retail products
- Work in a beautiful, well managed facility

**CEC Requirements**
- Flexible schedule able to work day/nights and/or weekends
- Maintain a professional appearance at all times
- Demonstrate excellent customer service and communication skills by having a positive, friendly, and upbeat demeanor with customers and co-workers at all times.
- Excellent sales skills. We have membership programs with sales commissions.

**Minimum Qualifications**
- Receptionist, salon/spa experience, retail and computer skills preferred.
- Fluent in English
- Sales experience.

**CEC Responsibilities**
- Perform daily Studio opening/closing procedures and transacting sales
- Manage the Studio’s appointment book optimally including confirming appointments
- Answer the phone/messages following Uni K Wax guidelines and booking appointments
- Educate and offer skin care products as well as company loyalty programs
- Performs maintenance tasks and merchandises retail products
- Communicate constantly with co-workers to ensure customer needs are met
- Evaluate customer experience and addresses concerns as needed

Uni K Wax Studios are dedicated to providing customers with a superior waxing experience at affordable prices.

Uni K Wax Studios are independently owned and operated.

**Job Type**: Part-time

Pay: $16.00 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Flexible schedule

Experience level:

- 1 year

Shift:

- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Rotating shift

Weekly day range:

- Weekends as needed

Work setting:

- In-person

Work Location: In person