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Receptionist/office Assistant

3 months ago

Rockville, United States Mobile Medical Care, Inc. Full time

Mobile Medical Care, Inc. (MobileMed), a Federally Qualified Health Center located in Montgomery County, Maryland serving low-income adults, is seeking a full-time Receptionist/Office Assistant to work 40 hours per week at our Rockville, MD headquarters. Hours are M - F, 8:30 am - 5:00 pm. MUST BE BILINGUAL IN SPANISH AND ENGLISH.

This is an exciting and challenging position in one of the oldest and most respected safety net health clinics in Maryland. This position is for the individual who is interested in providing quality customer service to our patient population who come from over 100 countries.

**Duties**
- Provide excellent customer service. Speak respectfully to all staff, patients and others who communicate with you in person or on the phone.
- Serve as first line for all incoming calls.
- Responsible for all clinic scheduling, using the electronic health record system.
- Call patients to confirm appointments according to the schedule (no later than day before).
- Provide information about MobileMed to caller or direct callers to the appropriate person.
- Accept medication deliveries, sort and store for future distribution to our different clinics located throughout the County.
- Outreach activities to contact Medicaid, Medicare and other payers' members regarding medical services available through MobileMed.

**Qualifications**
- Bilingual in Spanish and English is required.
- Two or three years' experience in medical office setting is preferred.
- Well organized, able to prioritize and meet deadlines.
- Experience with electronic medical record systems, particularly eClinicalWorks, preferred.
- Ability to communicate effectively with a multicultural patient population.
- Ability to multitask and work well in a front office setting.
- Ability to work as part of the multidisciplinary team.

**Benefits**:

- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic

Medical specialties:

- Primary Care

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Are you fully vaccinated against COVID-19 and willing to provide proof?

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 2 years (preferred)
- Medical office experience: 2 years (preferred)

**Language**:

- Spanish (required)

Work Location: In person